---
schema_version: "1"
id: 78f837383b35581d352e8a35883f478588392e7b408d0d1d7281fc748531bdfa
title: Revenue | Get Product Details
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_revenue_get_product_details.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_revenue_get_product_details.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9094e8fbc327ee98a04c1172bb6764c4684a50151d83e8901ebf8e76306eec3c
description: The Get Product Details agent action retrieves structured details for a list of product IDs so that users can refine results and apply customer-specific filters during a Product Selection conversation in Agentforce.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Revenue | Get Product Details

The Get Product Details agent action retrieves structured details for a list of product IDs so that users can refine results and apply customer-specific filters during a Product Selection conversation in Agentforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions of Revenue Cloud Advanced or Revenue Cloud Billing and Agentforce Employee Agent add-on.</td></tr></tbody></table>

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          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d53390e67">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d53390e70">&nbsp;</th>
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          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d53390e67 d53390e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent Actions</a>.</td>

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| User Permissions Needed |   |
| --- | --- |
| To execute actions in Employee agents: | See [Manage Employee Agent Access](https://help.salesforce.com/s/articleView?id=ai.agent_manage_aea_access.htm&release=264.0.0&type=5 "Control user access to specific Agentforce Employee agents with permission sets or profiles. In Agentforce Builder, use the Agent Access page. In the legacy Agentforce Builder, use the Agent Access tab.") |
| To run flows: | Run Flows |

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">GetProductDetails</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Get Product Details</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=ind.qocal_agentforce_quote_mgmt.htm&amp;language=en_US" target="_blank">Quote Management with Agentforce</a></td></tr></tbody></table>

The Get Product Details agent action uses a collection of product IDs to return attributes that can be used to answer follow-up queries or apply filters, such as waterproof rating, protocol support, or warranty period.

Input

- Product IDs – A list of 18-character Product2 record IDs.

Output

- Product Details – Structured list of details for the specified products.
- Is Successful – Boolean flag that indicates whether retrieval was successful.
- Error Message – String with error details when the action fails.

## Guidelines and Considerations

- Always use this action after Find Products when you want to filter results.
- For best results, [enable indexing](https://help.salesforce.com/s/articleView?id=ind.product_catalog_configure_search_options.htm&type=5&language=en_US) and [semantic search](https://help.salesforce.com/s/articleView?id=ind.product_catalog_semantic_search.htm&type=5&language=en_US).