The Find Products agent action searches the product catalog for items that match a user’s input query. It returns product names, IDs, and structured details to support conversational product discovery in Agentforce.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud Advanced or Revenue Cloud Billing and Agentforce Employee Agent add-on. |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
| User Permissions Needed | |
|---|---|
| To execute actions in Employee agents: | See Manage Employee Agent Access |
| To run flows: | Run Flows |
Action Details
| API Name | FindProducts |
| Reference Action Type | Flow |
| Reference Action | Find Products |
| Does this action execute one or more prompt templates? | No |
| Required Setup | Quote Management with Agentforce |
Find Products Action
The Find Products agent action uses a search term to locate matching catalog items and return them as a structured product list. It supports conversational queries, lemmatization (plural → singular), and filtering workflows.
Input
- Search Term – A keyword or phrase provided by the user. Plurals are normalized to singular form.
Output
- Product Names – List of product names found.
- Product IDs – 18-character Product2 IDs of matching records.
- Product Details – Structured details for each product.
- Is Successful – Boolean flag for success.
- Error Message – String with error details when the action fails.
Guidelines and Considerations
For best results, enable indexing and semantic search.