Creates a rich-text summary of a public complaint record.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Public Sector add-on or included in Public Sector for Agentforce 1 Service Edition. Requires each user to have the Agentforce for Public Sector add-on to access the action. |
| User Permissions Needed | |
|---|---|
| To use the Summarize Public Complaint action: |
Public Sector Access permission set AND Agentforce for Public Sector permission set |
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | SummarizePublicComplaint |
| Reference Action Type | Prompt Template |
| Reference Action |
Summarize Public Complaint (pss_agent__SummarizePublicComplaint) |
| Does this action execute one or more prompt templates? | Yes |
Summarize Public Complaint Prompt Template
This action uses the Summarize Public Complaint prompt template to get a rich-text summary of a complaint. The summary includes an overview of the complaint, the name of the complainant, the resolution priority, key contacts, and a list of missing fields, supporting documents, and recent activities.