---
schema_version: "1"
id: e7b556b8937642b1cdadff129909ccac96f2a76323d3a0ae1307dc7847828bca
title: Public Sector | Summarize Public Complaint
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_pss_summarize_public_complaint.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_pss_summarize_public_complaint.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a202b7874444f8fc8a36711701c081d808ea2b558696f508a882d7ef61a6782a
description: Creates a rich-text summary of a public complaint record.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Public Sector | Summarize Public Complaint

Creates a rich-text summary of a public complaint record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Public Sector add-on or included in Public Sector for Agentforce 1 Service Edition. Requires each user to have the Agentforce for Public Sector add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d186428e70">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d186428e70 ">To use the Summarize Public Complaint action:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d186428e70 ">
            <p>Public Sector Access permission set</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Agentforce for Public Sector permission set</p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d186428e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">SummarizePublicComplaint</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;">Summarize Public Complaint (pss_agent__SummarizePublicComplaint)</p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Yes</td>

          </tr>
        </tbody>
      </table>

## Summarize Public Complaint Prompt Template

This action uses the Summarize Public Complaint prompt template to get a rich-text summary of a complaint. The summary includes an overview of the complaint, the name of the complainant, the resolution priority, key contacts, and a list of missing fields, supporting documents, and recent activities.

#### See Also

- [Complaint Resolution with Agentforce](https://help.salesforce.com/s/articleView?id=ind.psc_complaint_resolution_with_agentforce.htm&language=en_US)