Launches a single, URL-based, guided digital intake form for a service process. By
capturing all critical information from the user upfront, this form helps agents to immediately
create a case or incident without delays, errors, or follow-up.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer
Editions with Unified Catalog and the Agentforce Employee Agent add-on
license. |
Action Details
| API Name |
GetProductLaunchCard |
| Action Type |
Standard |
| Reference Action Type |
Standard Action |
| Does this action execute one or more prompt templates? |
No |
Agent Limitations with Multiple Portals
If your org has multiple portals, such as one for employees and another for vendors, a subagent
with a hardcoded portal name won't work across all of them. This is because the launch URLs are
derived from the specific portal name, which means you must create a separate agent for each
portal with its own unique portal name.
