---
schema_version: "1"
id: 7857d5e7584cd68a8072e3c5e94db7ff26176fc0fd2977430fa0b773e1060940
title: Unified Catalog | Launch Service Process
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_launch_service_process.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_launch_service_process.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c0a190519249a65bd2c62cf78ca660083c50ed464742842041c1161ee0c6d43a
description: Launches a single, URL-based, guided digital intake form for a service process. By capturing all critical information from the user upfront, this form helps agents to immediately create a case or incident without delays, errors, or follow-up.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Unified Catalog | Launch Service Process

Launches a single, URL-based, guided digital intake form for a service process. By capturing all critical information from the user upfront, this form helps agents to immediately create a case or incident without delays, errors, or follow-up.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Unified Catalog and the Agentforce Employee Agent add-on license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d160802e67">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d160802e70">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d160802e67 d160802e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">GetProductLaunchCard</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr></tbody></table>

## Agent Limitations with Multiple Portals

If your org has multiple portals, such as one for employees and another for vendors, a subagent with a hardcoded portal name won't work across all of them. This is because the launch URLs are derived from the specific portal name, which means you must create a separate agent for each portal with its own unique portal name.