Updates the attributes of a specific configuration item (CI) in the CMDB based on a CI ID or CI name. The action accepts a JSON map of field names and values to apply the requested changes. Use this action when users request to update, modify, or change attributes of a CI.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI Agents
for Employees add-on license. |
Action Details
| API Name |
UpdateConfigurationItem |
| Reference Action Type |
Flow |
| Reference Action |
Update Configuration Item |
| Does this action execute one or more prompt templates? |
Yes |
