Generates a summary for multiple incidents based on criteria such as the status of
incidents, and a specific time period in the past from the current date. Use this action to
track common patterns, issues, or trends, and analyze incidents effectively. For example,
summarize all open incidents in the last two weeks.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
SummarizeMultipleIncidents |
| Reference Action Type |
Prompt Template |
| Reference Action |
Summarize Multiple Incidents |
| Does this action execute one or more prompt templates? |
Yes |
