---
schema_version: "1"
id: b1e057eb0dd4a007156b32a2aece830fd65b2eab2ec8b40ad1f5207faff8a828
title: Agentforce IT Service | Summarize Multiple Incidents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_summarizemultipleincidents.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_summarizemultipleincidents.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b4d58aa2254c7aa50b3e70942a528b74059f5ea0b8603566afccff6e900b29f3
description: Generates a summary for multiple incidents based on criteria such as the status of incidents, and a specific time period in the past from the current date. Use this action to track common patterns, issues, or trends, and analyze incidents effectively. For example, summarize all open incidents in the last two weeks.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Summarize Multiple Incidents

Generates a summary for multiple incidents based on criteria such as the status of incidents, and a specific time period in the past from the current date. Use this action to track common patterns, issues, or trends, and analyze incidents effectively. For example, summarize all open incidents in the last two weeks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d72200e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d72200e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d72200e61 d72200e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">SummarizeMultipleIncidents</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Summarize Multiple Incidents</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>