Generates a summary for a Change Request record with details such as the description,
category, and subcategory. It also includes the risk score, risk level, related records, feed,
knowledge, and tasks. This action is triggered when a user requests a summary, to understand the
risk and impact of deploying a change request.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
SummarizeChangeRequest |
| Reference Action Type |
Prompt Template |
| Reference Action |
Summarize Change Request |
| Does this action execute one or more prompt templates? |
Yes |
