---
schema_version: "1"
id: 685acd88e71be02c188cad3ef53fbddcc0853ce46ae4b2257c060ac1648d9641
title: Agentforce IT Service | Summarize Change Request
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_summarizechangerequest.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_summarizechangerequest.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bac3736458d509e08c6a1e863c3b90d1b4797a7f951612a5ab6983669719e79c
description: Generates a summary for a Change Request record with details such as the description, category, and subcategory. It also includes the risk score, risk level, related records, feed, knowledge, and tasks. This action is triggered when a user requests a summary, to understand the risk and impact of deploying a change request.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Summarize Change Request

Generates a summary for a Change Request record with details such as the description, category, and subcategory. It also includes the risk score, risk level, related records, feed, knowledge, and tasks. This action is triggered when a user requests a summary, to understand the risk and impact of deploying a change request.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d141333e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d141333e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d141333e61 d141333e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">SummarizeChangeRequest</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Summarize Change Request</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>