Retrieves details for a specific configuration item (CI) based on the user's input, such as a CI ID or CI name. The action identifies the requested CI and returns key attributes including name, class, status, and owner. Use this action when users request CI details or need to perform update or delete operations on a specific CI.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI Agents
for Employees add-on license. |
Action Details
| API Name |
GetConfigurationItemDetails |
| Reference Action Type |
Flow |
| Reference Action |
Get Configuration Item Details |
| Does this action execute one or more prompt templates? |
Yes |
