Generates a post-resolution summary for an Incident record using details such as the
category, subcategory, description, related records feed, knowledge, and swarm data into the
summary. This action is triggered when an incident fulfiller requests a summary of an Incident
in a closed or resolved state.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
GeneratePost-incidentReview |
| Reference Action Type |
Prompt Template |
| Reference Action |
Generate Post-incident Review |
| Does this action execute one or more prompt templates? |
Yes |
