---
schema_version: "1"
id: cfe9a848210e4c95557a58d64a0bb5ef0fc443c4f01cec52ae80e21583c98b16
title: Agentforce IT Service | Generate Post-incident Review
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_generatepostincidentreview.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_generatepostincidentreview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e5ece76a8d85f41b28636027a848456989560a2a174ecb3dea7f05469cfdfc55
description: Generates a post-resolution summary for an Incident record using details such as the category, subcategory, description, related records feed, knowledge, and swarm data into the summary. This action is triggered when an incident fulfiller requests a summary of an Incident in a closed or resolved state.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Generate Post-incident Review

Generates a post-resolution summary for an Incident record using details such as the category, subcategory, description, related records feed, knowledge, and swarm data into the summary. This action is triggered when an incident fulfiller requests a summary of an Incident in a closed or resolved state.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d169031e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d169031e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d169031e61 d169031e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">GeneratePost-incidentReview</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Generate Post-incident Review</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>