Creates a resolution summary for an incident based on related and similar records, feed
and swarm data, knowledge articles, and activities. The action reduces manual documentation
effort, ensures consistency, and creates valuable grounding data for use in future knowledge
articles or other agent actions.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
CreateIncidentResolutionSummary |
| Reference Action Type |
Prompt Template |
| Reference Action |
Create Incident Resolution Summary |
| Does this action execute one or more prompt templates? |
Yes |
