---
schema_version: "1"
id: 05b9662991e40d29e1c1a57f278c821de973783e01bd0aa34245989ca26d4f41
title: Agentforce IT Service | Create Incident Resolution Summary
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_createincdtresltionsumry.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincdtresltionsumry.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1802ae05fe0d60c615c489148059d43b2c353d7a70ccf34729724c4c2f719efd
description: Creates a resolution summary for an incident based on related and similar records, feed and swarm data, knowledge articles, and activities. The action reduces manual documentation effort, ensures consistency, and creates valuable grounding data for use in future knowledge articles or other agent actions.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Create Incident Resolution Summary

Creates a resolution summary for an incident based on related and similar records, feed and swarm data, knowledge articles, and activities. The action reduces manual documentation effort, ensures consistency, and creates valuable grounding data for use in future knowledge articles or other agent actions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d17204e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d17204e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d17204e61 d17204e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">CreateIncidentResolutionSummary</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Create Incident Resolution Summary</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>