Finds similar or related records for an incident and creates associations, such as
problems or change requests, to an incident. The action finds other IT records that are either
similar or caused by the source incident and creates associations automatically.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
AssociateRelatedRecordsForIncident |
| Reference Action Type |
Standard Action |
| Reference Action |
Associate Related Records For Incident |
| Does this action execute one or more prompt templates? |
Yes |
