---
schema_version: "1"
id: 30e9f4e7f7b3ee24cb8ccedf73384d65f5ada8d5a371b2877355b211166edf4b
title: Agentforce IT Service | Associate Related Records For Incident
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_associaterelatedrecordsforincident.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_associaterelatedrecordsforincident.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ec5e42a970deb06f0ae09d67d88b6ae39186f4cdd0f4fb7dc2d261afaf43d875
description: Finds similar or related records for an incident and creates associations, such as problems or change requests, to an incident. The action finds other IT records that are either similar or caused by the source incident and creates associations automatically.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Associate Related Records For Incident

Finds similar or related records for an incident and creates associations, such as problems or change requests, to an incident. The action finds other IT records that are either similar or caused by the source incident and creates associations automatically.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d50497e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d50497e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d50497e61 d50497e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">AssociateRelatedRecordsForIncident</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Associate Related Records For Incident</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>