Provides employees with personalized, context-aware answers to questions about company
policies, benefits, and entitlements through a conversational interface. This action uses
profile data, such as role, location, and tenure, to summarize direct answers from policy
documents and provide concise responses.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
AnswerPolicyQuestion |
| Reference Action Type |
Prompt Template |
| Reference Action |
Answer Policy Question |
| Does this action execute one or more prompt templates? |
Yes |
