---
schema_version: "1"
id: 2c889acdf66b45d42e042c58425c368caa4476eda7c127e7abbafce6e3615133
title: Agentforce IT Service | Answer Policy Question
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_answerpolicyquestion.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answerpolicyquestion.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 588afbef0928996c8783a6f473099b621b9231f96091d2fc0756de1bd8445cd9
description: Provides employees with personalized, context-aware answers to questions about company policies, benefits, and entitlements through a conversational interface. This action uses profile data, such as role, location, and tenure, to summarize direct answers from policy documents and provide concise responses.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Answer Policy Question

Provides employees with personalized, context-aware answers to questions about company policies, benefits, and entitlements through a conversational interface. This action uses profile data, such as role, location, and tenure, to summarize direct answers from policy documents and provide concise responses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with the AI Agents for Employees add-on license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d29165e64">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29165e67">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d29165e64 d29165e67 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">AnswerPolicyQuestion</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Answer Policy Question</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>