Notifies the customer that their service appointment needs to be rescheduled. This
action is part of Customer Outreach, which is an Agentforce Scheduling feature.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations. Also available with
Einstein 1 Field Service Edition or Agentforce 1 Field Service
Edition.
|
Action Details
| API Name |
RebookNotifyForFieldService |
| Reference Action Type |
Standard Action |
| Does this action execute one or more prompt templates? |
No |
| Required Setup |
Set Up Autonomous Scheduling |
Guidelines and Considerations
