---
schema_version: "1"
id: e769869b6c3c37d0dfb6b2d5ebb006133238c333b86110103c5b1ed3c9dbff54
title: Field Service | Rebook and Notify for Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_fieldservice_rebook_and_notify.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_fieldservice_rebook_and_notify.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb5a9e6e00d1d18ac9902326656332cdb45911501271a9bc9801ef8abcf9d2c5
description: Notifies the customer that their service appointment needs to be rescheduled. This action is part of Customer Outreach, which is an Agentforce Scheduling feature.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Field Service | Rebook and Notify for Field Service

Notifies the customer that their service appointment needs to be rescheduled. This action is part of Customer Outreach, which is an Agentforce Scheduling feature.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d202328e77">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d202328e80">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d202328e77 d202328e80 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">RebookNotifyForFieldService</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Autonomous Scheduling</a></td></tr></tbody></table>

## Guidelines and Considerations

See [Considerations for Autonomous Scheduling for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_considerations.htm&type=5&language=en_US).

#### See Also

- [_Salesforce Help:_ Autonomous Scheduling for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_parent.htm&language=en_US)