Retrieves an engagement topic’s ID and object name for the current messaging session. The engagement topic is used to connect between a messaging session and a service appointment.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | GetEngagementTopicsForFieldService |
| Reference Action | getEngagementTopics |
| Does this action execute one or more prompt templates? | No |
| Required Setup | Set Up Autonomous Scheduling |
Guidelines and Considerations
If you remove this action from the Appointment Management for Field Service topic, you can’t view conversations in the Agentforce Scheduling Supervisor View.
See Considerations for Autonomous Scheduling for Field Service.