---
schema_version: "1"
id: 2c57fe9c3deef7f29e944471b5d2b824c3742264ac80419d6473f92025cf85ec
title: Field Service | Get Engagement Topics for Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_fieldservice_get_engagement_topics.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_fieldservice_get_engagement_topics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a8a801ead25494644b75b8bc3d5969a58029197c1a1c9d54a8b23089859d36ea
description: Retrieves an engagement topic’s ID and object name for the current messaging session. The engagement topic is used to connect between a messaging session and a service appointment.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Field Service | Get Engagement Topics for Field Service

Retrieves an engagement topic’s ID and object name for the current messaging session. The engagement topic is used to connect between a messaging session and a service appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d87470e80">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d87470e83">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d87470e80 d87470e83 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">GetEngagementTopicsForFieldService</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">getEngagementTopics</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Autonomous Scheduling</a></td></tr></tbody></table>

## Guidelines and Considerations

If you remove this action from the Appointment Management for Field Service topic, you can’t view conversations in the Agentforce Scheduling Supervisor View.

See [Considerations for Autonomous Scheduling for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_considerations.htm&type=5&language=en_US).

#### See Also

- [_Salesforce Help:_ Autonomous Scheduling for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_parent.htm&language=en_US)