Build Enterprise-Ready Agents with the New Agentforce Builder

Build context-aware agents with the predictability that your business demands and the flexibility that LLMs make possible.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.

Get to Know the New Agentforce Builder

What’s New in Agentforce Builder

Access Agentforce Studio and the New Agentforce Builder

Explore the New Agentforce Builder

Agentforce Builder Limitations

What’s New in Agent Logic & Reasoning

How Agents Work

Building Agents in Canvas View

Get to Know Agent Script

Agent Script Developer Guide

What’s New in Agent Subagents

Parts of a Subagent

Subagent Classification and Routing

How Subagent Instructions are Resolved to Build a Prompt

Build, Customize, and Test Agents in the New Agentforce Builder

Create and Set Up Your Agent

Create an Agent

Versioning, Editing, and Deleting Agents

Define Agent-Level Instructions and System Messages

Update Language Settings

Configure and Test Your Agent

Manage Subagents

Manage Actions

Manage Variables

Preview and Test Your Agent

Deploy and Activate Your Agent

Set Up Connections

Connect Your Agent to Enhanced Chat v1

Transfer Conversations from an Agent with an Omni-Channel Flow

Activate or Deactivate Your Agent