---
schema_version: "1"
id: a031f6d4bd649afa4558cceb75ba4994c98cb3586ca16225d51adb915e69c320
title: Build Enterprise-Ready Agents with the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_builder_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1c9cf6a89805bb12443e3437f92c2e1e911a9e78ad023e3518e6a80c5f761395
description: Build context-aware agents with the predictability that your business demands and the flexibility that LLMs make possible.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Build Enterprise-Ready Agents with the New Agentforce Builder

Build context-aware agents with the predictability that your business demands and the flexibility that LLMs make possible.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><em><strong>Get to Know the New Agentforce Builder</strong></em></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/learning_maps/lm_line_1.png" alt="What’s New in Agentforce Builder">
            </div>
            <p>
              <strong>What’s New in Agentforce Builder</strong>
            </p>
            <p><a href="https://help.salesforce.com/s/articleView?id=ai.agent_builder_studio.htm&amp;release=264.0.0&amp;type=5" title="The Agentforce Studio app is the home of the new Agentforce Builder and a central hub for building, testing, and monitoring your agents. By default, Agentforce Studio is available in the App Launcher to all users in orgs with access to Agentforce. Each feature within Agentforce Studio requires its own permissions.">Access Agentforce Studio
                and the New Agentforce Builder</a></p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_builder_tour.htm&amp;release=264.0.0&amp;type=5" title="Agentforce Builder is where you build, customize, and test predictable, context-aware agents. Learn about the intuitive text editor interface, built-in AI assistance, and more.">Explore the New Agentforce
                Builder</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_considerations.htm&amp;release=264.0.0&amp;type=5" title="Carefully review the current considerations and limitations for the new Agentforce Builder.">Agentforce Builder
                Limitations</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div style="text-align:left;">
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/learning_maps/lm_learn_2.png" alt="What’s New in Agent Logic &amp; Reasoning">
            </div>
            <p>
              <strong>What’s New in Agent Logic &amp; Reasoning</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_builder_reasoning_engine.htm&amp;release=264.0.0&amp;type=5" title="Follow the path of a user message through the Atlas reasoning engine to learn how Agentforce agents reason, take action, and generate responses.">How Agents Work</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_canvas.htm&amp;release=264.0.0&amp;type=5" title="Get to know the features of Agentforce Builder’s Canvas view that help you build powerful and reliable agents with Agent Script.">Building Agents in Canvas View</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_script.htm&amp;release=264.0.0&amp;type=5" title="Get to know the language for building agents in Agentforce Builder. Whether you’re working in Canvas view, Script view, or chatting with Agentforce to build and customize your agent, you’re writing Agent Script. Use Agent Script to build predictable, context-aware agent workflows that don’t rely solely on interpretation by an LLM.">Get to Know Agent Script</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://developer.salesforce.com/docs/ai/agentforce/guide/agent-script.html" target="_blank">Agent Script Developer Guide</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/learning_maps/lm_line_2.png" alt="What’s New in Agent Subagents">
            </div>
            <p>
              <strong>What’s New in Agent Subagents</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_topics.htm&amp;release=264.0.0&amp;type=5" title="A subagent is a job an agent can do. Learn about the parts of a subagent and how to use them to define an agent’s logic, reasoning, and conversational capabilities.">Parts of a Subagent</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_topics_routing.htm&amp;release=264.0.0&amp;type=5" title="Learn more about the Agent Router and how to customize it to control how your agent selects subagents in a conversation.">Subagent Classification and
                Routing</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_topics_instructions_resolve.htm&amp;release=264.0.0&amp;type=5" title="Learn about how an agent executes programmatic expressions in a subagent’s reasoning instructions to prepare for reasoning.">How Subagent
                Instructions are Resolved to Build a Prompt</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><em><strong>Build, Customize, and Test Agents in the New Agentforce Builder</strong></em></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/learning_maps/lm_develop_2.png" alt="Create and Set Up Your Agent">
            </div>
            <p>
              <strong>Create and Set Up Your Agent</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_create.htm&amp;release=264.0.0&amp;type=5" title="Create intelligent, trusted, and customizable agents for your customers and employees.">Create an Agent</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_versions_lifecycle.htm&amp;release=264.0.0&amp;type=5" title="Learn about the different states of agents as you create and iterate on your agents, including editable states and how to version your agent.">Versioning, Editing, and
                Deleting Agents</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_setup_system_messages.htm&amp;release=264.0.0&amp;type=5" title="Agent-level instructions provide your agent with guidance on how to interact in all situations, including any rules it should follow. Your agent sends system messages, such as welcome and error messages, when your users begins chatting with an agent and if they encounter system errors.">Define Agent-Level Instructions and System Messages</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_setup_tone.htm&amp;release=264.0.0&amp;type=5" title="Change the language and tone of your agent’s messages to better suit your company’s brand.">Update Language Settings</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/learning_maps/lm_build_1.png" alt="Configure and Test Your Agent">
            </div>
            <p>
              <strong>Configure and Test Your Agent</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_topics_manage.htm&amp;release=264.0.0&amp;type=5" title="Add and remove subagents from your agent. Create custom subagents. Manage subagents in the asset library.">Manage Subagents</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions.htm&amp;release=264.0.0&amp;type=5" title="Actions are how agents get things done. Agents include a library of actions, which are the tools an agent can use to do its job. For example, if a user asks an agent for help with writing an email, the agent first selects a subagent, then it launches an action that drafts and revises the email and grounds it in relevant Salesforce data.">Manage Actions</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_builder_variables.htm&amp;release=264.0.0&amp;type=5" title="To improve security and ensure consistent agent behavior, use variables throughout your agent’s reasoning and interactions, such as in filters, instructions, and logical expressions.">Manage Variables</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_preview_and_test.htm&amp;release=264.0.0&amp;type=5" title="Manual testing, like you do in Agentforce Builder, is the starting point for validating your agent’s performance. It offers a detailed, step-by-step evaluation of your agent's interactions and utterances and is especially effective for confirming configurations and exploring how the agent responds to different inputs. Throughout the agent lifecycle, plan to revisit manual testing in Agentforce Builder, especially after making changes to your agent.">Preview and Test Your
                Agent</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/learning_maps/lm_audience_2.png" alt="Deploy and Activate Your Agent">
            </div>
            <p>
              <strong>Deploy and Activate Your Agent</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_connections_set_up.htm&amp;release=264.0.0&amp;type=5" title="To get started with deploying your agent to channels, add connections to it. Each connection includes behind-the-scenes instructions that help an agent reason and respond for one or more channels. Each connection contains adaptive response formats that help your agent structure responses and deliver multimedia content, such as images, buttons, links, and videos. You can find adaptive response formats and other settings, including the Omni-Channel flows that route conversations to and from an agent, in your connection settings.">Set Up Connections</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_deploy_enhanced_chat_v1.htm&amp;release=264.0.0&amp;type=5" title="Connect an Agentforce Service agent to Enhanced Chat v1 or an Agentforce Employee agent to your Experience Cloud site with Enhanced Web Chat v1.">Connect Your Agent to
                Enhanced Chat v1</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.service_agent_escalation.htm&amp;release=264.0.0&amp;type=5" title="When an agent encounters conversations that it can’t resolve, it uses the Escalation subagent to escalate the conversation. In the new Agentforce Builder, you can also run the Escalation subagent using the escalate utility function in Agent Script. Escalation and transferring works differently depending on the agent type and channel. You can customize the experience that customers receive when transferring isn’t possible.">Transfer Conversations from
                an Agent with an Omni-Channel Flow</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_setup_activate_deactivate.htm&amp;release=264.0.0&amp;type=5" title="Activate your agent to make it available to your customers or employees. When an agent is deployed to one or more channels, including the Agentforce panel, activating the agent makes it immediately available to your users.">Activate or Deactivate Your Agent</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>