---
schema_version: "1"
id: ee418678159009c3c4c4836da729c404f15dcb58ada4b1e195a70a25de25bf97
title: Tableau 服務管理員 (TSM) 備份疑難排解
collection: tableau
version: next
locale: zh-tw
portal_url: https://docs.salesforce.com/tableau/next/zh-tw/server/trouble_backup_timeout.md
canonical_url: https://help.tableau.com/v0.0/server/zh-tw/trouble_backup_timeout.htm
source_site: help.tableau.com
content_type: documentation
content_hash: eda3af76e671ddf6e74a8e9c7cc12eaf6b9beec6a9d6c56aaf4de58496e77fd6
description: Troubleshoot TSM backup failures on Tableau Server.
---
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# Tableau 服務管理員 (TSM) 備份疑難排解

## 服務無法啟動，因此備份無法開始

當您備份 Tableau Server 時，開始步驟的其中一個步驟是確認主要服務正在執行，如果服務不在執行，請啟動服務。如果無法啟動這些服務：

- 使用中的存放庫
- 檔案存放區
- 叢集控制器

任何 Tableau Server 備份嘗試都將失敗，並出現以下其中一個錯誤：

An error occurred starting one or more of the following services: Active Repository, File Store, Cluster Controller.

One or more of the following services did not start in a timely fashion: Active Repository, File Store, Cluster Controller.

若要成功備份 Tableau Server，請確定這些處理序可以啟動。

## 備份失敗，出現共用違規錯誤。

磁碟空間不足時，TSM 備份可能會失敗，並出現誤導性錯誤。

如果備份失敗且出現「共用違規」訊息，請檢查這些記錄中是否存在類似以下錯誤：

### tabadmincontroller\*.log

2019-02-27 13:42:16.011 -0600  pool-37-thread-2 : INFO  
com.tableausoftware.tabadmin.webapp.backup.AbstractBackupSingleInstanceAction - Starting 'backup' call on node1:8315 for service pgsql\_0.20183.18.1214.0808 with params 
{"node":"node1","skipVerification":false,"singleNode":true,"origin":"COMMAND\_LINE","writePath":"testbackup.tsbak","postgresOnly":false,"overrideDiskSpaceCheck":false,"skipCompression":false}

### tabadminagent\*.log

2019-02-27 13:44:01.796 -0600  pool-14-thread-5 : ERROR org.apache.thrift.server.TThreadPoolServer - Error occurred during processing of message.
				java.lang.RuntimeException: org.apache.thrift.TException: java.nio.file.FileSystemException: C:\\ProgramData\\Tableau\\Tableau Server\\data\\tabsvc\\tabadminagent\\0\\filetransfer\\df699acb-731a-41dd-af6b-baa39e2d6cc3: The process cannot access the file because it is being used by another process.

				at com.google.common.base.Throwables.propagate(Throwables.java:241)
				at com.tableausoftware.tabadmin.agent.services.TRestoreFileTransferHandler.processFile(TRestoreFileTransferHandler.java:110)
				at com.tableausoftware.file.transfer.endpoint.FileTransferHandler$Processor$processFile.getResult(FileTransferHandler.java:262)
				at com.tableausoftware.file.transfer.endpoint.FileTransferHandler$Processor$processFile.getResult(FileTransferHandler.java:246)
				at org.apache.thrift.ProcessFunction.process(ProcessFunction.java:39)
				at org.apache.thrift.TBaseProcessor.process(TBaseProcessor.java:39)
				at org.apache.thrift.TMultiplexedProcessor.process(TMultiplexedProcessor.java:123)
				at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:286)
				at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
				at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
				at java.lang.Thread.run(Thread.java:748)
				Caused by: org.apache.thrift.TException: java.nio.file.FileSystemException: C:\\ProgramData\\Tableau\\Tableau Server\\data\\tabsvc\\tabadminagent\\0\\filetransfer\\df699acb-731a-41dd-af6b-baa39e2d6cc3: The process cannot access the file because it is being used by another process.

				at com.tableausoftware.file.transfer.filetransferservice.server.FileTransferServiceHandler.deleteTransfer(FileTransferServiceHandler.java:217)
				at com.tableausoftware.tabadmin.agent.services.TRestoreFileTransferHandler.processFile(TRestoreFileTransferHandler.java:106)
				... 9 more
				Caused by: java.nio.file.FileSystemException: C:\\ProgramData\\Tableau\\Tableau Server\\data\\tabsvc\\tabadminagent\\0\\filetransfer\\df699acb-731a-41dd-af6b-baa39e2d6cc3: The process cannot access the file because it is being used by another process.

				at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:86)
				at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)
				at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)
				at sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:269)
				at sun.nio.fs.AbstractFileSystemProvider.deleteIfExists(AbstractFileSystemProvider.java:108)
				at java.nio.file.Files.deleteIfExists(Files.java:1165)
				at com.tableausoftware.file.transfer.filetransferservice.server.FileTransferServiceHandler.deleteTransfer(FileTransferServiceHandler.java:215)
			... 10 more

這可能表示因為磁碟空間不足導致備份失敗。