---
schema_version: "1"
id: f67ae156e1333bb42117c2586506f328aeff8ac044f3bee4b8a4d59759d0f53e
title: Troubleshoot Server Sign in Problems
collection: tableau
version: next
locale: en-us
portal_url: https://docs.salesforce.com/tableau/next/en-us/server/sign_in_server_trouble.md
canonical_url: https://help.tableau.com/v0.0/server/en-us/sign_in_server_trouble.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 633f3bc79a3f25b5a311adfb209140fbe7ac9430a06c9fe02e74db94d950a5db
description: Troubleshoot sign-in problems for TSM and Tableau Server.
---
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# Troubleshoot Server Sign in Problems

There are several different sign in options between Tableau Services Manager (TSM) and Tableau Server.

- **TSM**—If you are not able to sign into TSM, make sure you are using credentials for a user who has administrative rights to the computer where TSM is installed. This user may or may not also be a Tableau Server administrator. This is true whether you are signing in to the Web UI or the CLI. For more information, see [Sign in to Tableau Services Manager Web UI](https://help.tableau.com/v0.0/server/en-us/sign_in_tsm.htm).
- **Tableau Server**—
    
    - Administrators: if you are signing into Tableau Server as an administrator, you must use credentials for a user who has an administrator role in Tableau Server. You create the initial administrator when you first install Tableau, but can add other users as administrators once Tableau is installed and running. For more information, see [Sign in to the Tableau Server Admin Area](https://help.tableau.com/v0.0/server/en-us/sign_in_server_admin.htm).
    - Non-administrative users: If you are signing into Tableau Server as a user, you need to be use credentials for a user who has been added to Tableau Server. For more information, see [Sign in to Tableau Server or Tableau Cloud](https://help.tableau.com/current/pro/desktop/en-us/sign_in_server.htm).
        
        **Note:** If users with valid credentials are unable to sign into Tableau Server, make sure you have not added a node without applying pending changes. If you have a pending new node, signing into Tableau Server may not be possible.

## Troubleshooting scenarios

### TSM Initialize screen does not display

When installing or upgrading Tableau Server, if the browser opens but nothing displays, you may need to add the hostname to the trusted sites list. Alternatively, clear the browser cache or use a different browser. For more information, see the [Tableau Knowledge Base](https://kb.tableau.com/articles/issue/tsm-initialization-window-does-not-render-in-server-side-web-browser-window).