---
schema_version: "1"
id: 60e59547fbe321c584afa3e7642e5d748fc9d3dd4dbeb75658d54d58ac93561e
title: Troubleshoot User Authentication
collection: tableau
version: next
locale: en-us
portal_url: https://docs.salesforce.com/tableau/next/en-us/server/rmt-troubleshoot-user-signin.md
canonical_url: https://help.tableau.com/v0.0/server/en-us/rmt-troubleshoot-user-signin.htm
source_site: help.tableau.com
content_type: documentation
content_hash: b74b37bbbaeef57a50b3c0eaf02f8b47cdd29543d1790e20347d43a1adbfa9e1
description: Troubleshoot user authentication and sign-in issues in the Resource Monitoring Tool.
---
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# Troubleshoot User Authentication

When a Resource Management Tool user is unable to sign in to RMT, there are a few different reasons why this might happen. Your troubleshooting steps depend on what version of RMT you are using, and what kind of authentication the user is configured for.

## Troubleshoot RMT user authentication issues

When a user is unable to sign into Resource Management Tool, troubleshoot the problem by verifing the following:

- Is the user name they are entering added as a user in RMT?
- What type of authentication does the user have in RMT?
    - **Local:** If the user has local auth, reset the password and give them the new one.
    - **Delegated** (Version 2023.1.0 and later)**:**
        - If the user has delegated auth, make sure their user name is correctly entered into RMT. It should not include the domain either before or after the user name:
            - Correct: `<username>`
            - Incorrect: `<subnet.network>\<username>` or `<username@<subnet>.<network>`
        - Have the user confirm their credentials by signing into another system that uses their domain credentials.
        - Make sure the user is not locked out due to excessive failed sign in attempts (this is not something RMT handles; they'll need to work with their IT help desk on this).

**Note:** Beginning with version 2025.1.1 we added anti-domain lockout configuration which allows you to set a threshold of consecutive failed sign in attempts before RMT stops attempting to sign in. This is designed to give you flexibility to configure RMT to stop trying to sign in, and avoid domain lockouts due to too many failed attempts. For more information, see: [Supported configuration keys](https://help.tableau.com/v0.0/server/en-us/rmt-admin-cmdline.htm#SupportedConfigKeys_rmt)

## Using logs to troubleshoot authentication problems

Logs for authentication issues can be found at: `\[Install Directory]\master\logs\web\tabrmt_YYYMMDD.log`.

Error strings to look for:

- "Invalid password for user" - A user entered the valid username, mapped to an RMT user assigned Local authentication, but provided an invalid password.
- "User failed to provide the correct password" - A user entered the correct username, mapped to an RMT user assigned delegated authentication, but provided an invalid password.
- "Executing action method \\"Tableau.PowerTools.Server.Master.Web.Controllers.AuthenticationController.Login" - A sign in attempt is being made.

## Who can do this

You need to be a Administrator on the machine and be a Resource Monitoring Tool Administrator in order to troubleshoot user authentication issues.