---
schema_version: "1"
id: 8037523557a3bf099e21af56bf7081545bc59c64731d041910c9d9b892c19ecb
title: Environment Down
collection: tableau
version: next
locale: en-us
portal_url: https://docs.salesforce.com/tableau/next/en-us/server/rmt-incidents-environment-down.md
canonical_url: https://help.tableau.com/v0.0/server/en-us/rmt-incidents-environment-down.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 512d973f0c67daf4789a27030299cd6ac6089f8c229c375292bb7ce6a06cfeed
description: Understand Environment Down incidents in the Resource Monitoring Tool.
---
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# Environment Down Incidents

_Environment Down_ incidents will be logged as critical when we detect that your Tableau Server is offline. Following are couple of use cases where Tableau Server is considered offline by Tableau Resource Monitoring Tool:

- Resource Monitoring Tool is unable to get a response from Tableau Server. Resource Monitoring Tool will retry three times before the incident is logged.
- If Resource Monitoring Tool detects that a process is down across all the nodes, an environment down incident will be logged.

Resource Monitoring Tool polls Tableau Server’s `http://{TableauServerUrl}/admin/systeminfo.xml` page every 30 seconds (by default) to check the status. If the 30 second polling interval is not sufficient, increase the interval to 60 seconds. If the status is offline, or does not reply within the set value for three consecutive polling intervals then a critical incident is created.

**Note:** The polling interval cannot be set using the rmtadmin set command. This setting can only be changed by editing the config.json file."

An example `config.json` snippet is below:

```
{  
  "background":  {  
   "run":true,
   "loglevel":"Information",
    "pollRates":  {  
      "processStatus":  30000  
      }  
    }  
}
```

   
| Key | Data Type | Required? | Description |
| --- | --- | --- | --- |
| `processStatus` | Number | Optional | The amount of time in milliseconds to pause between Tableau Server status polling. |

## Who can do this

Resource Monitoring Tool Administrator or a Resource Monitoring Tool user with **Server/Environment Management** role.