Troubleshooting

🕐 2 min read

• Make sure your URL is correct by hitting the simple-request endpoint. If you see “ahoy” returned, you know you can reach the service.

• Turn on the debug flag in options to get a more detailed error message.

    {
     "datasource": {
       "datasourceLuid": ""
     },
     "options": {
       "debug": true
     }
    }
  

• For Tableau Server, examine the log files. For help, see Tableau Server Logs and Log File Locations.

• To debug log in issues, see Testing and Troubleshooting REST API Calls.

• A common error is the following:

    {"errorCode":"400000",
    "message":"Unable to parse the request 
    body. Please ensure it is formatted as 
    valid JSON. (Illegal unquoted 
    character ((CTRL-CHAR, code 10)): has 
    to be escaped using backslash to be 
    included in string value)."}
  

  This likely means that you have an extra indentation after your datasource-luid. Make sure the data source LUID is a single line.