---
schema_version: "1"
id: 2473c1ad9ead54b8c22b5a375fd72f0e582d80d87377055fbe9ea77aa85ef06b
title: Troubleshooting Tableau Services Manager (TSM) Backup
collection: tableau
version: next
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/next/en-gb/server/trouble_backup_timeout.md
canonical_url: https://help.tableau.com/v0.0/server/en-gb/trouble_backup_timeout.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 599ddc2a82429681c08e53430d1369cdf8ab8f13a729dd9274f9a200e8cfb73d
description: Troubleshoot TSM backup failures on Tableau Server.
---
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# Troubleshooting Tableau Services Manager (TSM) Backup

## Backup fails to start because services do not start

When you back up Tableau Server, one of the first steps taken is to confirm that key services are running, and, if they are not, to start them. If these services cannot be started:

- Active Repository
- File Store
- Cluster Controller

any attempt to back up Tableau Server will fail with one of the following errors:

An error occurred starting one or more of the following services: Active Repository, File Store, Cluster Controller.

One or more of the following services did not start in a timely fashion: Active Repository, File Store, Cluster Controller.

To successfully back Tableau Server up, make sure these processes can start.

## Backup fails with a sharing violation error.

TSM backup can fail with a misleading error when there is a lack of disk space.

If your backup fails with a "sharing violation", check these logs for errors similar to these:

### tabadmincontroller\*.log

2019-02-27 13:42:16.011 -0600  pool-37-thread-2 : INFO  
com.tableausoftware.tabadmin.webapp.backup.AbstractBackupSingleInstanceAction - Starting 'backup' call on node1:8315 for service pgsql\_0.20183.18.1214.0808 with params 
{"node":"node1","skipVerification":false,"singleNode":true,"origin":"COMMAND\_LINE","writePath":"testbackup.tsbak","postgresOnly":false,"overrideDiskSpaceCheck":false,"skipCompression":false}

### tabadminagent\*.log

2019-02-27 13:44:01.796 -0600  pool-14-thread-5 : ERROR org.apache.thrift.server.TThreadPoolServer - Error occurred during processing of message.
				java.lang.RuntimeException: org.apache.thrift.TException: java.nio.file.FileSystemException: C:\\ProgramData\\Tableau\\Tableau Server\\data\\tabsvc\\tabadminagent\\0\\filetransfer\\df699acb-731a-41dd-af6b-baa39e2d6cc3: The process cannot access the file because it is being used by another process.

				at com.google.common.base.Throwables.propagate(Throwables.java:241)
				at com.tableausoftware.tabadmin.agent.services.TRestoreFileTransferHandler.processFile(TRestoreFileTransferHandler.java:110)
				at com.tableausoftware.file.transfer.endpoint.FileTransferHandler$Processor$processFile.getResult(FileTransferHandler.java:262)
				at com.tableausoftware.file.transfer.endpoint.FileTransferHandler$Processor$processFile.getResult(FileTransferHandler.java:246)
				at org.apache.thrift.ProcessFunction.process(ProcessFunction.java:39)
				at org.apache.thrift.TBaseProcessor.process(TBaseProcessor.java:39)
				at org.apache.thrift.TMultiplexedProcessor.process(TMultiplexedProcessor.java:123)
				at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:286)
				at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
				at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
				at java.lang.Thread.run(Thread.java:748)
				Caused by: org.apache.thrift.TException: java.nio.file.FileSystemException: C:\\ProgramData\\Tableau\\Tableau Server\\data\\tabsvc\\tabadminagent\\0\\filetransfer\\df699acb-731a-41dd-af6b-baa39e2d6cc3: The process cannot access the file because it is being used by another process.

				at com.tableausoftware.file.transfer.filetransferservice.server.FileTransferServiceHandler.deleteTransfer(FileTransferServiceHandler.java:217)
				at com.tableausoftware.tabadmin.agent.services.TRestoreFileTransferHandler.processFile(TRestoreFileTransferHandler.java:106)
				... 9 more
				Caused by: java.nio.file.FileSystemException: C:\\ProgramData\\Tableau\\Tableau Server\\data\\tabsvc\\tabadminagent\\0\\filetransfer\\df699acb-731a-41dd-af6b-baa39e2d6cc3: The process cannot access the file because it is being used by another process.

				at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:86)
				at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)
				at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)
				at sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:269)
				at sun.nio.fs.AbstractFileSystemProvider.deleteIfExists(AbstractFileSystemProvider.java:108)
				at java.nio.file.Files.deleteIfExists(Files.java:1165)
				at com.tableausoftware.file.transfer.filetransferservice.server.FileTransferServiceHandler.deleteTransfer(FileTransferServiceHandler.java:215)
			... 10 more

This can be an indication that the backup failed because there was not enough disk space.