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title: Troubleshooting Tableau Server on Microsoft Azure
collection: tableau
version: next
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/next/en-gb/server-linux/ts_azure_troubleshooting.md
canonical_url: https://help.tableau.com/v0.0/server-linux/en-gb/ts_azure_troubleshooting.htm
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content_type: documentation
content_hash: a065b04f9ca7f820c08f7c44c078c33e7d4b5e02bfd787c90c607e7b5ac64fdb
description: Deployments on public clouds continue to be supported but the content for third-party public cloud deployments is no longer updated
---
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# Troubleshooting Tableau Server on Microsoft Azure

## This is archived content

Deployments on public clouds continue to be supported but the content for third-party public cloud deployments is no longer updated.

For the latest Tableau Server deployment content, see the [Deploy](https://help.tableau.com/current/server-linux/en-gb/install.htm) section of Tableau Server help.

For those customers who have access, we recommend Tableau Cloud. For more details, see:

- [Tableau Cloud Manual Migration Guide](https://help.tableau.com/current/guides/migration/en-gb/emg_intro.htm)
- [Tableau Cloud Trial for Admin](https://help.tableau.com/current/server-linux/en-gb/install.htm)
- [Tableau Cloud: Get Started for Admin](https://www.tableau.com/en-gb/learn/get-started/online-admin)

## Introduction

If you're having trouble with Tableau Server on your Microsoft Azure virtual machine (VM), or with getting access to Tableau Server after installation, review these troubleshooting tips.

- **Cannot access the server from a remote browser**
    
    One or more of the following issues might prevent you from accessing the server from a remote browser:
    
    - Sign in to the instance and make sure that the server is running.
    - In the Microsoft Azure dashboard, make sure that you've configured an endpoint to allow HTTP traffic to the instance.
- **You receive the following error message: Tableau Server is unlicensed**
    
    This error can occur if you've shut down instances without first deactivating the licence. For more information, see [Error "Tableau Server is unlicensed" After Rebooting a Virtual Machine Hosting Tableau Server](https://kb.tableau.com/articles/issue/error-tableau-server-is-unlicensed-after-rebooting-virtual-aws-machine-hosting-tableau-server?lang=en-gb).

- **Tableau Server does not use all CPU cores**
    
    One or more of the following symptoms might occur when working with Tableau Server core-based licensing:
    
    - When installing Tableau Server, the installer might show fewer cores than you would expect to see for the computer running Tableau Server.
    - On the Licences page on Tableau Server, the number of cores listed under Licences in Use is less than you would expect to see.
    - When you run `tsm licenses list`, Tableau Server might report fewer cores in use that you would expect to see.
    
    For more information, see [Not All Cores Recognised by Tableau Server](http://kb.tableau.com/articles/issue/not-all-cores-recognized-by-tableau-server?lang=en-gb).