---
schema_version: "1"
id: 51a93159038e855915e3cf96a8a35a8254b52a2013fbd1d3555ee435d20defe3
title: Attempting to Redeem the Ticket from the Wrong IP Address
collection: tableau
version: current
locale: en-us
portal_url: https://docs.salesforce.com/tableau/current/en-us/server/trusted_auth_trouble_wrongIP.md
canonical_url: https://help.tableau.com/current/server/en-us/trusted_auth_trouble_wrongIP.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 289540fbc29cb1df41ba9739b132f5cb31037b33c3fa182ba5f38835235c4214
description: Resolve ticket redemption issues from the wrong IP address.
---
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# Attempting to Redeem the Ticket from the Wrong IP Address

When you’ve configured Tableau Server for trusted authentication, you may encounter issues with redeeming the ticket.

This issue can occur when Tableau Server is configured to enforce client IP address matching. Because the client web browser IP address is not considered by default when redeeming the ticket, make sure that the client's web browser IP address that is sent in the POST request to Tableau Server is the same as when the browser tries to retrieve the embedded view.

For example, in the Trusted Authentication diagram, if the [POST request in step 3](https://help.tableau.com/current/server/en-us/trusted_auth.htm) sends the parameter `client_ip=74.125.19.147`, then the [GET request in step 5](https://help.tableau.com/current/server/en-us/trusted_auth.htm) must come from that same IP address.

For more information, see [Optional: Configure Client IP Matching](https://help.tableau.com/current/server/en-us/trusted_auth_optional.htm) to learn how to configure Tableau Server to enforce client IP address matching.