---
schema_version: "1"
id: 5989d13de2b7f89be50bcbe2e448241c79950b939a4f50be67f936de8cf536be
title: Troubleshoot SSL Certificate Errors
collection: tableau
version: current
locale: en-us
portal_url: https://docs.salesforce.com/tableau/current/en-us/server/rmt-troubleshoot-ssl-certificate.md
canonical_url: https://help.tableau.com/current/server/en-us/rmt-troubleshoot-ssl-certificate.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 20f67fb8f4bdfda1a3054c94bf0e05f75a92e0d836d6c566d33726ed4b9112f0
description: Troubleshoot SSL certificate errors in the Resource Monitoring Tool.
---
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# Troubleshoot SSL Certificate Errors

When you try to add a custom SSL certificate thumbprint to the RMT Server configuration, and select **Test Server Configuration** you see the following error:

_Certificate doesn't include accessible private key._

This is because the Resource Monitoring Tool is unable to access the private key because the key is not plain text exportable. To resolve the issue, do the following:

1. Make sure you have the private key using the **Windows Certificate Manager**.
2. After receiving the certificate using certreq.exe, run the following command from the folder where the certificate is saved:
    
    `certreq -accept <name of certificate file>`

This should resolve the issue and allow you to add a custom SSL certificate thumbprint to use with your Resource Monitoring Tool.

## Who can do this

You need to be a Administrator on the machine and be a Resource Monitoring Tool Administrator in order to troubleshoot WMI query issues.