---
schema_version: "1"
id: e27e29f590b5ee4c0866b19178bf2221d844e1ebf5d54e0a1b1f8981bd1d4cf7
title: Troubleshooting Tableau Services Manager (TSM) Backup
collection: tableau
version: current
locale: en-us
portal_url: https://docs.salesforce.com/tableau/current/en-us/server-linux/trouble_backup_timeout.md
canonical_url: https://help.tableau.com/current/server-linux/en-us/trouble_backup_timeout.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 1af663a24debdb889011efa6ae4c5bc552d52bf47f406cb2e3396fdd4f67fb58
description: Troubleshoot TSM backup failures on Tableau Server.
---
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# Troubleshooting Tableau Services Manager (TSM) Backup

## Backup fails to start because services do not start

When you back up Tableau Server, one of the first steps taken is to confirm that key services are running, and, if they are not, to start them. If these services cannot be started:

- Active Repository
- File Store
- Cluster Controller

any attempt to back up Tableau Server will fail with one of the following errors:

An error occurred starting one or more of the following services: Active Repository, File Store, Cluster Controller.

One or more of the following services did not start in a timely fashion: Active Repository, File Store, Cluster Controller.

To successfully back Tableau Server up, make sure these processes can start.