---
schema_version: "1"
id: 9abd07558faba72d683f35d4636694a4f4a817124ff9b063e797eca9d4eb4e76
title: Attempting to Redeem the Ticket from the Wrong IP Address
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/server/trusted_auth_trouble_wrongIP.md
canonical_url: https://help.tableau.com/current/server/en-gb/trusted_auth_trouble_wrongIP.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 35f21bb2756977b254f17b1aedcc60a97ba8a937dfc1c46e3bf3f010e31f179f
description: Resolve ticket redemption issues from the wrong IP address.
---
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# Attempting to Redeem the Ticket from the Wrong IP Address

When you’ve configured Tableau Server for trusted authentication, you may encounter issues with redeeming the ticket.

This issue can occur when Tableau Server is configured to enforce client IP address matching. Because the client web browser IP address is not considered by default when redeeming the ticket, make sure that the client's web browser IP address that is sent in the POST request to Tableau Server is the same as when the browser tries to retrieve the embedded view.

For example, in the Trusted Authentication diagram, if the [POST request in step 3](https://help.tableau.com/current/server/en-gb/trusted_auth.htm) sends the parameter `client_ip=74.125.19.147`, then the [GET request in step 5](https://help.tableau.com/current/server/en-gb/trusted_auth.htm) must come from that same IP address.

For more information, see [Optional: Configure Client IP Matching](https://help.tableau.com/current/server/en-gb/trusted_auth_optional.htm) to learn how to configure Tableau Server to enforce client IP address matching.