---
schema_version: "1"
id: 56e8b91e5a80de358500159a479c0ff3f70661c297d446f96e9014fb97f313c1
title: Handle an Unlicensed Server Process
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/server/trouble_svc_unlicensed.md
canonical_url: https://help.tableau.com/current/server/en-gb/trouble_svc_unlicensed.htm
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content_type: documentation
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description: Handle an unlicensed server process on Tableau Server.
---
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# Handle an Unlicensed Server Process

There are several status indicators on the Tableau Server Status page that help you understand the state of Tableau Server processes. An orange-colour status box, "Unlicensed", indicates that one of the server processes is unable to retrieve the Tableau Server licence information.

In the image below, one of the VizQL processes is unlicensed:

![A table that shows the current state of Tableau Server processes.](/tableau/current/en-gb/server/en-gb/Img/server_status_orange.png)

There may be several reasons why a process is unable to access licensing information. For example, there may be network issues preventing a process running on an additional node from communicating with the licensing service on the initial node. Or, the unlicensed process may be getting sent more requests than it can accept at a particular moment and can’t handle the licensing request. The impact to users depends on which process is unable to confirm its licence, and whether there are other instances of the process on one of the server nodes. In the case of the unlicensed VizQL process above, some users may be able to access views while others cannot.

To resolve the problem, [stop](https://help.tableau.com/current/server/en-gb/cli_stop_tsm.htm#stop), then [start](https://help.tableau.com/current/server/en-gb/cli_start_tsm.htm#start) Tableau Server.