---
schema_version: "1"
id: c26ff25ebc4fdbda1abf5f5eb46683a1b4fc9b08fc25477fdb5860c46318a09a
title: Troubleshoot Server Sign in Problems
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/server/sign_in_server_trouble.md
canonical_url: https://help.tableau.com/current/server/en-gb/sign_in_server_trouble.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 74abc346dc11faf313716d8801700297ffa09417cb3ede8d0b04e9d6a20fb144
description: Troubleshoot sign-in problems for TSM and Tableau Server.
---
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# Troubleshoot Server Sign in Problems

There are several different sign in options between Tableau Services Manager (TSM) and Tableau Server.

- **TSM** – If you are not able to sign into TSM, make sure you are using credentials for a user who has administrative rights to the computer where TSM is installed. This user may or may not also be a Tableau Server administrator. This is true whether you are signing in to the Web UI or the CLI. For more information, see [Sign in to Tableau Services Manager Web UI](https://help.tableau.com/current/server/en-gb/sign_in_tsm.htm).
- **Tableau Server** –
    
    - Administrators: if you are signing into Tableau Server as an administrator, you must use credentials for a user who has an administrator role in Tableau Server. You create the initial administrator when you first install Tableau, but can add other users as administrators once Tableau is installed and running. For more information, see [Sign in to the Tableau Server Admin Area](https://help.tableau.com/current/server/en-gb/sign_in_server_admin.htm).
    - Non-administrative users: If you are signing into Tableau Server as a user, you need to be use credentials for a user who has been added to Tableau Server. For more information, see [Sign in to Tableau Server or Tableau Cloud](https://help.tableau.com/current/pro/desktop/en-gb/sign_in_server.htm).
        
        **Note:** If users with valid credentials are unable to sign into Tableau Server, make sure you have not added a node without applying pending changes. If you have a pending new node, signing into Tableau Server may not be possible.

## Troubleshooting scenarios

### TSM Initialise screen does not display

When installing or upgrading Tableau Server, if the browser opens but nothing displays, you may need to add the hostname to the trusted sites list. Alternatively, clear the browser cache or use a different browser. For more information, see the [Tableau Knowledge Base](https://kb.tableau.com/articles/issue/tsm-initialization-window-does-not-render-in-server-side-web-browser-window?lang=en-gb).