---
schema_version: "1"
id: 1d33856da4b8c63a2034706af3a0ba39b903164848efcb50ada6ea997a8ba09a
title: Deactivate Tableau Server Offline
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/server/deactivate_off.md
canonical_url: https://help.tableau.com/current/server/en-gb/deactivate_off.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 71f134613b578dbccc4ff0b2bc4355b99c2ed740cf4fa41b06511e76d9022689
description: Deactivate Tableau Server offline using a second internet-connected computer.
---
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# Deactivate Tableau Server Offline

If Tableau Server doesn’t have internet access, you can use the instructions in this topic to deactivate Tableau Server. You’ll need a second computer that is able to access the internet to complete this activation process.

**Note:** At this time, you can’t deactivate Tableau Server 2023.1.0 or higher if the ATR Service is enabled on your Tableau Server deployment. For more information, see [Tableau Server 2023.1+: Offline Licence Deactivation with ATR Not Available](https://help.salesforce.com/s/articleView?id=001534333&type=1) knowledge article.

1. On the Tableau Server initial node, create a directory to store the offline deactivation file that is created in the next step.
2. Log in to TSM using a Tableau Administrator account, and then run the following command:
    
    `tsm licenses get-offline-deactivation-file -k <productkey> -o <deactivation-file-directory>`
3. Move the `TableauOfflineDeactivationRequest.tlq` file from the deactivation file directory that you specified in the previous command to a trusted computer that has internet access.
4. On the trusted computer that has internet access, open a web browser and visit the Tableau [Product Activations](http://www.tableau.com/en-gb/support/drivers/activation) page. Follow the instructions on that page to submit your `TableauOfflineDeactivationRequest.tlq` file.
    
    **Note:**This process won’t work with Microsoft Edge browser.
5. When prompted, save the product key return file (`return.tlr`) from the **Product Activations** page.
6. Move the product key return file (`return.tlr`) from the trusted computer that has internet access to the Tableau Server initial node that runs the Licensing Server service.
7. Log in to TSM using a Tableau Administrator account, and then run the following command:
    
    `tsm licenses deactivate -f <path-to-license-key-return-file>`
    
    `tsm restart`
    
    **Note**: The `tsm restart` step applies only when the server still holds one or more valid licenses. After all licenses are deactivated, Tableau Server is unable to start, and running tsm restart will result in the server remaining in a degraded state.