---
schema_version: "1"
id: feadda1879b6f019f43924d4c3b2b82f677a784935520f4922f7a15284b0f25b
title: Environment Down
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/server-linux/rmt-incidents-environment-down.md
canonical_url: https://help.tableau.com/current/server-linux/en-gb/rmt-incidents-environment-down.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 97fff26e8258b2bf37ce20b992eb831007e0ac5e27bd2f2aff483fa3713ef38c
description: Understand Environment Down incidents in the Resource Monitoring Tool.
---
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# Environment Down Incidents

_Environment Down_ incidents will be logged as critical when we detect that your Tableau Server is offline. Following are couple of use cases where Tableau Server is considered offline by Tableau Resource Monitoring Tool:

- Resource Monitoring Tool is unable to get a response from Tableau Server. Resource Monitoring Tool will retry three times before the incident is logged.
- If Resource Monitoring Tool detects that a process is down across all the nodes, an environment down incident will be logged.

Resource Monitoring Tool polls Tableau Server’s `http://{TableauServerUrl}/admin/systeminfo.xml` page every 30 seconds (by default) to check the status. If the 30 second polling interval is not sufficient, increase the interval to 60 seconds. If the status is offline, or does not reply within the set value for three consecutive polling intervals then a critical incident is created.

**Note:** The polling interval cannot be set using the rmtadmin set command. This setting can only be changed by editing the config.json file."

An example `config.json` snippet is below:

```
{  
  "background":  {  
   "run":true,
   "loglevel":"Information",
    "pollRates":  {  
      "processStatus":  30000  
      }  
    }  
}
```

| Key | Data Type | Required? | Description |
| --- | --- | --- | --- |
| `processStatus` | Number | Optional | The amount of time in milliseconds to pause between Tableau Server status polling. |

## Who can do this

Resource Monitoring Tool Administrator or a Resource Monitoring Tool user with **Server/Environment Management** role.