---
schema_version: "1"
id: 25ffb7257a40e3d1a80a1d07d204574a8848d7f238b09460e515721f9228bd69
title: Troubleshooting
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/blueprint/bp_troubleshooting.md
canonical_url: https://help.tableau.com/current/blueprint/en-gb/bp_troubleshooting.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 7201ea285c183a801253c57591860ea6e487d5a71464733b7d5b1aa8202872df
description: Blueprint guidance on troubleshooting Tableau Server using logs and opening support cases.
---
[Skip to main content](#main-content)

# Troubleshooting

> [!TIP]
> 
> This content is part of Tableau Blueprint – a maturity framework allowing you to zoom in and improve how your organisation uses data to drive impact. To begin your journey, take our [assessment](https://www.tableau.com/en-gb/learn/webinars/tableaus-blueprint-self-assessment).

## Tableau Server

For troubleshooting ([Windows](https://help.tableau.com/current/server/en-gb/trouble.htm) | [Linux](https://help.tableau.com/current/server-linux/en-gb/trouble.htm)), and more detailed analysis of server processes, use Tableau Server logs. If you need to open a support case, you will need to submit the log files. Tableau Support will use log files to diagnose issues. To generate a log file snapshot and upload to Tableau Support, follow these instructions ([Windows](https://help.tableau.com/current/server/en-gb/logs_archive.htm) | [Linux](https://help.tableau.com/current/server-linux/en-gb/logs_archive.htm)).

Beginning with 2019.3 and licensed as part of [Tableau Advanced Management](https://help.tableau.com/current/server/en-gb/itm_intro.htm), the [Resource Monitoring Tool](https://help.tableau.com/current/server/en-gb/rmt-intro.htm) provides a comprehensive look at the health of Tableau Server using a web user interface for all of its features. The [Resource Monitoring Tools Agent](https://help.tableau.com/current/server/en-gb/rmt-concepts.htm#agent-service) runs on each of the nodes in your Tableau cluster to monitor their hardware utilisation, performance and activity, which are collated by the [Resource Monitoring Tool Master Server](https://help.tableau.com/current/server/en-gb/rmt-concepts.htm#master-service). This includes [Tableau log files](https://help.tableau.com/current/server/en-gb/rmt-admin-tableau-logs.htm) in near real time and sending messages to the master server for processing and reporting, logging [slow views](https://help.tableau.com/current/server/en-gb/rmt-incidents-slow-view.htm) for specific users, and tracing down to the session level.

Alternatively, [Logshark](https://github.com/tableau/Logshark), a free open-source tool, is a command-line utility that you run against Tableau Server logs to generate a set of workbooks that provide insights into system performance, content usage and error conditions. You should use Logshark to visualise, investigate and solve issues with Tableau. Some common use cases for Logshark include:

- Troubleshooting issue(s) that are recorded in the logs
- Analysing system metrics from log data
- Regularly validating Tableau Server application behaviour against historical data when taking a new build or making a system change

BEST PRACTICE RECOMMENDATION:

[Logshark](https://github.com/tableau/Logshark) uses the entire set of Tableau ZIP log files that you generate. It can be either just one day or several days of logs. There are many Logshark plugins, which will correspond to a set of log files, to generate pre-built Tableau workbooks automatically.

For viewing individual log files ([Windows](https://onlinehelp.tableau.com/current/server/en-gb/logs_loc.htm) | [Linux](https://onlinehelp.tableau.com/current/server-linux/en-gb/logs_loc.htm)), [Tableau Log Viewer](https://github.com/tableau/tableau-log-viewer) is cross-platform, free open-source tool with a simple interface that displays Tableau log files in a columnar layout.

![TLV Screenshot](/tableau/current/en-gb/blueprint/en-gb/Img/bp_troubleshooting.png)

## Tableau Cloud

Tableau Cloud Site Administrators should subscribe to [Salesforce Trust](https://status.salesforce.com/products/tableau) updates to get email, text and Atom Feed or RSS Feed notifications when Tableau creates, updates or resolves an incident. When having an issue, check [Salesforce Trust](https://status.salesforce.com/products/tableau) to see if there are any active incidents first. If you are still experiencing problems, you should open a support case.