---
schema_version: "1"
id: 303dca7ae7cffedd758a05814a740c75adb48331c7748190cdd88052bf9e7579
title: Tableau Server process status
collection: tableau
version: current
locale: en-gb
portal_url: https://docs.salesforce.com/tableau/current/en-gb/blueprint/bp_server_process_status.md
canonical_url: https://help.tableau.com/current/blueprint/en-gb/bp_server_process_status.htm
source_site: help.tableau.com
content_type: documentation
content_hash: 92249a09202f3ff60b582ae8073a4d5467d89d282706fa9ecea77d32003b4089
description: Blueprint reference for interpreting Tableau Server process statuses such as Active, Busy, and Passive.
---
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# Tableau Server process status

> [!TIP]
> 
> This content is part of Tableau Blueprint – a maturity framework allowing you to zoom in and improve how your organisation uses data to drive impact. To begin your journey, take our [assessment](https://www.tableau.com/en-gb/learn/webinars/tableaus-blueprint-self-assessment).

Note: This topic applies to Tableau Server only.

When Tableau Server is functioning properly, most processes will show as active, busy or passive (repository). The list below shows possible process states:

- Active – The process is functioning as intended. See File store in [Troubleshoot Server processes](https://help.tableau.com/current/server/en-gb/service_status_troubleshoot.htm) for details on possible active states.

- Busy – The process is completing a task of some kind. See File store and Repository in [Troubleshoot Server processes](https://help.tableau.com/current/server/en-gb/service_status_troubleshoot.htm) for more information.

- Passive – The repository is in passive mode.

- Unlicensed – The process is unlicensed.

- Down – The process is down. The implications of this differ depending on the process.

- Status unavailable – Tableau Server is unable to determine the status of the process.

To find the status of processes, go to the [Tableau Server status page](https://help.tableau.com/current/server/en-gb/service_viewstatus.htm) or [Tableau Services Manager status page](https://help.tableau.com/current/server/en-gb/sign_in_tsm.htm). These pages include Tableau Server processes, along with links to troubleshooting documentation if a process is not running as expected. If you hover your mouse pointer over the status indicator for a process, a tooltip shows the node name and the port the process is running on.  
  
![/var/folders/9n/n72\_qt994kb\_ds5srmg219ld6pmw9\_/T/com.microsoft.Word/WebArchiveCopyPasteTempFiles/1\_updated.png](/tableau/current/en-gb/blueprint/en-gb/Img/bp_server_process_status_635x369.png)

Beginning with 2019.3 and licensed as part of [Tableau Advanced Management](https://help.tableau.com/current/server/en-gb/itm_intro.htm), the [Resource Monitoring Tool](https://help.tableau.com/current/server/en-gb/rmt-intro.htm) provides a comprehensive look at the health of Tableau Server using a web user interface for all of its features, including process status. The Resource Monitoring Tool polls Tableau Server’s http://{TableauServerUrl}/admin/systeminfo.xml page every 15 seconds (by default) to check the status. If the status is offline, or does not reply within 30 seconds, for three consecutive polling intervals then a critical incident is created. For more information, see [Environment down](https://help.tableau.com/current/server/en-gb/rmt-incidents-environment-down.htm).

To integrate with external enterprise monitoring tools, use the TSM REST API to get the [status](https://help.tableau.com/v0.0/api/tsm_api/en-gb/docs/tsm-reference.htm#status) of each process.

BEST PRACTICE RECOMMENDATION:

In case of an error, review [Troubleshoot Server processes](https://help.tableau.com/current/server/en-gb/service_status_troubleshoot.htm) in the online help, and take a log snapshot if you need to contact Tableau Support for further assistance.