# mulesoft Zendesk Connector - Full Documentation --- product: Zendesk Connector version: 1.1 is-latest-version: true --- # Zendesk Connector 1.1 > For the full documentation index, see: https://docs.mulesoft.com/llms.txt Anypoint Connector for Zendesk enables you to connect to the Zendesk Support API. For information about compatibility and fixed issues, see the Zendesk Connector Release Notes. ## Before You Begin To use this connector, you must be familiar with: - The Zendesk Connector’s API - Anypoint Connectors - Mule runtime engine (Mule) - Elements and global elements in a Mule flow - How to create a Mule app using Anypoint Studio Before creating an app, you must have access to: - The Zendesk target resource - Anypoint Platform - Anypoint Studio or Anypoint Code Builder ## Common Use Cases For the Connector Common use cases for Zendesk Connector include the following: - Integrating Salesforce with Zendesk to automate actions For example: - Keep your organization data in Zendesk in sync with your account data in Salesforce, and avoid deduplication on either side. - Sync data between your case data in Salesforce with your ticket data in Zendesk. - Sync contact data in Salesforce with your user data in Zendesk. When a new user is created or updated in Zendesk, a corresponding record is created or updated in Salesforce. - Communicating with Slack Send case data from Zendesk as a message in Slack to drive effective collaboration and resolution. ## Authentication Types Zendesk connections can use the following authentication types: - Basic authentication Uses an email address and password for authentication - API token Uses your email address with an API token for authentication - OAuth2 Delegates user authentication to the service hosting the user account ## See Also - [Introduction to Anypoint Connectors](https://docs.mulesoft.com/connectors/introduction/introduction-to-anypoint-connectors) - [Use Exchange to Discover Connectors, Templates, and Examples](https://docs.mulesoft.com/connectors/introduction/intro-use-exchange) - [Salesforce Help](https://help.salesforce.com) --- product: Zendesk Connector version: 1.1 is-latest-version: true --- # Zendesk Connector 1.1 Reference > For the full documentation index, see: https://docs.mulesoft.com/llms.txt ## Configurations --- ### Config #### Parameters

Name	Type	Description	Default Value	Required
Name	String	Name for this configuration. Connectors reference the configuration with this name.		x
Connection	Api Token Connection Provider Basic Authentication Connection Provider Oauth2 Access Code Connection Provider	The connection types to provide to this configuration.		x
Response Timeout	Number	The timeout for the request to the remote service.	1
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Response Timeout field	MINUTES
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	Defines whether to send the request using streaming. If the value is set to `AUTO`, the best strategy is automatically determined based on the content of the request.	AUTO
Name	String	The identifier of this element used to reference it in other components		x
Expiration Policy	Expiration Policy	Configures the minimum amount of time that a dynamic configuration instance can remain idle before Mule considers it eligible for expiration. This does not mean that the platform expires the instance at the exact moment that it becomes eligible. Mule purges the instances as appropriate.

#### Connection Types ##### Api Token Connection Provider ###### Parameters

Name	Type	Description	Default Value
Default Headers	Array of Default Header
Query Parameters	Array of Default Query Param
Connection Timeout	Number	The timeout for establishing connections to the remote service	30
Connection Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Connection Timeout	SECONDS
Use Persistent Connections	Boolean	If `false`, each connection will be closed after the first request is completed.	true
Max Connections	Number	The maximum number of outbound connections to keep open at the same time	-1
Connection Idle Timeout	Number	A timeout for how long a connection can remain idle before it is closed	30
Connection Idle Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the connection Idle Timeout	SECONDS
Proxy Config	Proxy	Reusable configuration element for outbound connections through a proxy
Stream Response	Boolean	Whether or not to stream received responses, which means that processing continues as soon as all headers are parsed and the body is streamed as it is received. When enabled, the response must eventually be read since, depending on the configured buffer size, the response might not fit into memory and processing stops until space is available.	false
Response Buffer Size	Number	The space, in bytes, for the buffer that stores the HTTP response.	-1
Base Uri	String	Parameter base URI. Each instance or tenant has its own base URI.	`https://{subdomain}.zendesk.com`
Authorization	String	Authorization
API version	String	API version to use.	v2
TLS Configuration	Tls
Reconnection	Reconnection	When the application is deployed, a connectivity test is performed on all connectors. If set to true, deployment fails if the test doesn’t pass after exhausting the associated reconnection strategy.

##### Basic Authentication Connection Provider ###### Parameters

Name	Type	Description	Default Value
Default Headers	Array of Default Header
Query Parameters	Array of Default Query Param
Connection Timeout	Number	The timeout for establishing connections to the remote service	30
Connection Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Connection Timeout	SECONDS
Use Persistent Connections	Boolean	If `false`, each connection will be closed after the first request is completed.	true
Max Connections	Number	The maximum number of outbound connections to keep open at the same time	-1
Connection Idle Timeout	Number	A timeout for how long a connection can remain idle before it is closed	30
Connection Idle Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the connection Idle Timeout	SECONDS
Proxy Config	Proxy	Reusable configuration element for outbound connections through a proxy
Stream Response	Boolean	Whether or not to stream received responses, which means that processing continues as soon as all headers are parsed and the body is streamed as it is received. When enabled, the response must eventually be read since, depending on the configured buffer size, the response might not fit into memory and processing stops until space is available.	false
Response Buffer Size	Number	The space, in bytes, for the buffer that stores the HTTP response.	-1
Username	String	The username to authenticate the requests
Password	String	The password to authenticate the requests
Base Uri	String	Parameter base URI. Each instance or tenant has its own base URI.	`https://{subdomain}.zendesk.com`
API version	String	API version to use.	v2
TLS Configuration	Tls
Reconnection	Reconnection	When the application is deployed, a connectivity test is performed on all connectors. If set to true, deployment fails if the test doesn’t pass after exhausting the associated reconnection strategy.

##### Oauth2 Access Code Connection Provider Use OAuth 2.0 to delegate user authentication to the service hosting the user account. For more information, refer to [Configuring OAuth 2.0 for Connectors](https://docs.mulesoft.com/connectors/introduction/intro-config-oauth2), [Configuring OAuth 2.0 for Connectors on CloudHub](https://docs.mulesoft.com/connectors/introduction/intro-config-oauth2-cloudhub), or [OAuth Support in the SDK](https://docs.mulesoft.com/mule-sdk/latest/oauth). ###### Parameters

Name	Type	Description	Default Value	Required
Default Headers	Array of Default Header
Query Parameters	Array of Default Query Param
Connection Timeout	Number	The timeout for establishing connections to the remote service	30
Connection Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Connection Timeout	SECONDS
Use Persistent Connections	Boolean	If `false`, each connection will be closed after the first request is completed.	true
Max Connections	Number	The maximum number of outbound connections to keep open at the same time	-1
Connection Idle Timeout	Number	A timeout for how long a connection can remain idle before it is closed	30
Connection Idle Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the connection Idle Timeout	SECONDS
Proxy Config	Proxy	Reusable configuration element for outbound connections through a proxy
Stream Response	Boolean	Whether or not to stream received responses, which means that processing continues as soon as all headers are parsed and the body is streamed as it is received. When enabled, the response must eventually be read since, depending on the configured buffer size, the response might not fit into memory and processing stops until space is available.	false
Response Buffer Size	Number	The space, in bytes, for the buffer that stores the HTTP response.	-1
Base Uri	String	Parameter base URI. Each instance or tenant has its own base URI.	`https://{subdomain}.zendesk.com`
API version	String	API version to use.	v2
TLS Configuration	Tls
Reconnection	Reconnection	When the application is deployed, a connectivity test is performed on all connectors. If set to true, deployment fails if the test doesn’t pass after exhausting the associated reconnection strategy.
Consumer Key	String	The OAuth consumer key, as registered with the service provider		x
Consumer Secret	String	The OAuth consumer secret, as registered with the service provider		x
Authorization Url	String	The service provider’s authorization endpoint URL	`https://{subdomain}.zendesk.com/oauth/authorizations/new`
Access Token Url	String	The service provider’s access token endpoint URL	`https://{subdomain}.zendesk.com/oauth/tokens`
Scopes	String	The OAuth scopes to be requested during the dance. If not provided, it defaults to those in the annotation	read write
Resource Owner Id	String	The resource owner ID that each component should use if it isn’t otherwise referenced.
Before	String	The name of a flow to execute before starting the OAuth dance
After	String	The name of a flow to execute right after an accessToken has been received
Listener Config	String	A reference to an `<http:listener-config />` to use to create the listener that catches the access token callback endpoint.		x
Callback Path	String	The path of the access token callback endpoint		x
Authorize Path	String	The path of the local http endpoint that triggers the OAuth dance		x
External Callback Url	String	If the callback endpoint is behind a proxy or should be accessed through an indirect URL, use this parameter to tell the OAuth provider the URL to use to access the callback
Object Store	String	Reference to the object store used to store each resource owner ID’s data. If not specified, Mule automatically provisions the default object store.

## Supported Operations - [Upsert an organization](#CreateOrganizationsCreateOrUpdatejson) - [Create a ticket](#CreateTicketsjson) - [Upsert a user](#CreateUsersCreateOrUpdatejson) - [Create a user](#CreateUsersjson) - [Search](#GetSearchjson) - [Unauthorize](#Unauthorize) - [Update a ticket](#UpdateTicketsIdjson) ## Associated Sources - [New ticket created](#OnNewTicketTrigger) - [New user created](#OnNewUserTrigger) - [Existing ticket updated](#OnUpdatedTicketTrigger) ## Operations ## Upsert an organization `` Creates an organization if it doesn’t already exist or updates an existing organization identified by an ID or an external ID. This operation makes an HTTP POST request to the /organizations/create\_or\_update.json endpoint. ### Parameters

Name	Type	Description	Default Value	Required
Configuration	String	Name of the configuration to use.		x
organizationToUpsert	Any	Content to use.	#[payload]
Config Ref	ConfigurationProvider	Name of the configuration used to execute this component.
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Configures how Mule processes streams. The default is to use repeatable streams.
Custom Query Parameters	Object	Custom query parameters to include in the request. The specified query parameters are merged with the default query parameters that are specified in the configuration.
Custom Headers	Object	Custom headers to include in the request. The specified custom headers are merged with the default headers that are specified in the configuration.
Response Timeout	Number	How long Mule waits for a response to complete before the request times out.
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	Time unit for the Response Timeout field.
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	How the connector streams request content to the remote service: * `AUTO` (default) Connector automatically uses the best streaming strategy based on the request content. * `ALWAYS` Connector always streams the request content. * `NEVER` Connector does not stream the request content.
Target Variable	String	Name of the variable that stores the operation’s output.
Target Value	String	Expression that evaluates the operation’s output. The outcome of the expression is stored in the Target Variable field.	#[payload]
Reconnection Strategy	Reconnect Reconnect Forever	Retry strategy in case of connectivity errors.

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ### Throws - ZENDESK:BAD\_REQUEST - ZENDESK:CLIENT\_ERROR - ZENDESK:CONNECTIVITY - ZENDESK:INTERNAL\_SERVER\_ERROR - ZENDESK:NOT\_ACCEPTABLE - ZENDESK:NOT\_FOUND - ZENDESK:RETRY\_EXHAUSTED - ZENDESK:SERVER\_ERROR - ZENDESK:SERVICE\_UNAVAILABLE - ZENDESK:TIMEOUT - ZENDESK:TOO\_MANY\_REQUESTS - ZENDESK:UNAUTHORIZED - ZENDESK:UNSUPPORTED\_MEDIA\_TYPE ## Create a ticket `` Creates a new ticket. This operation makes an HTTP POST request to the `/tickets.json` endpoint. ### Parameters

Name	Type	Description	Default Value	Required
Configuration	String	The name of the configuration to use.		x
Ticket Create Content	Any	Content to use	#[payload]
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Disables the repeatable stream functionality and uses non-repeatable streams to have less performance overhead, memory use, and cost.
Custom Query Parameters	Object	Custom query parameters to include in the request. The specified query parameters are merged with the default query parameters that are specified in the configuration.
Custom Headers	Object	Custom headers to include in the request. The specified custom headers are merged with the default headers that are specified in the configuration.
Response Timeout	Number	The timeout for the request to the remote service.
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Response Timeout field
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	Defines whether to send the request using streaming. If the value is set to `AUTO`, the best strategy is automatically determined based on the content of the request.
Target Variable	String	Name of the variable that stores the operation’s output
Target Value	String	Expression that evaluates the operation’s output. The expression outcome is stored in the target variable.	#[payload]
Reconnection Strategy	Reconnect Reconnect Forever	A retry strategy in case of connectivity errors

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ### Throws - ZENDESK:BAD\_REQUEST - ZENDESK:CLIENT\_ERROR - ZENDESK:CONNECTIVITY - ZENDESK:INTERNAL\_SERVER\_ERROR - ZENDESK:NOT\_ACCEPTABLE - ZENDESK:NOT\_FOUND - ZENDESK:RETRY\_EXHAUSTED - ZENDESK:SERVER\_ERROR - ZENDESK:SERVICE\_UNAVAILABLE - ZENDESK:TIMEOUT - ZENDESK:TOO\_MANY\_REQUESTS - ZENDESK:UNAUTHORIZED - ZENDESK:UNSUPPORTED\_MEDIA\_TYPE ## Upsert a user `` Creates a user if the user does not already exist or updates an existing user identified by an email address or an external ID. This operation makes an HTTP POST request to the /users/create\_or\_update.json endpoint. ### Parameters

Name	Type	Description	Default Value	Required
Configuration	String	Name of the configuration to use.		x
userToUpsert	Any	Content to use.	#[payload]
Config Ref	ConfigurationProvider	Name of the configuration used to execute this component.
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Configures how Mule processes streams. The default is to use repeatable streams.
Custom Query Parameters	Object	Custom query parameters to include in the request. The specified query parameters are merged with the default query parameters that are specified in the configuration.
Custom Headers	Object	Custom headers to include in the request. The specified custom headers are merged with the default headers that are specified in the configuration.
Response Timeout	Number	How long Mule waits for a response to complete before the request times out.
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	Time unit for the Response Timeout field.
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	How the connector streams request content to the remote service: * `AUTO` (default) Connector automatically uses the best streaming strategy based on the request content. * `ALWAYS` Connector always streams the request content. * `NEVER` Connector does not stream the request content.
Target Variable	String	Name of the variable that stores the operation’s output.
Target Value	String	Expression that evaluates the operation’s output. The outcome of the expression is stored in the Target Variable field.	#[payload]
Reconnection Strategy	Reconnect Reconnect Forever	Retry strategy in case of connectivity errors.

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ### Throws - ZENDESK:BAD\_REQUEST - ZENDESK:CLIENT\_ERROR - ZENDESK:CONNECTIVITY - ZENDESK:INTERNAL\_SERVER\_ERROR - ZENDESK:NOT\_ACCEPTABLE - ZENDESK:NOT\_FOUND - ZENDESK:RETRY\_EXHAUSTED - ZENDESK:SERVER\_ERROR - ZENDESK:SERVICE\_UNAVAILABLE - ZENDESK:TIMEOUT - ZENDESK:TOO\_MANY\_REQUESTS - ZENDESK:UNAUTHORIZED - ZENDESK:UNSUPPORTED\_MEDIA\_TYPE ## Create a user `` Creates a new user. This operation makes an HTTP POST request to the `/users.json` endpoint. ### Parameters

Name	Type	Description	Default Value	Required
Configuration	String	The name of the configuration to use.		x
newUser	Any	Content that contains information for the new user	#[payload]
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Disables the repeatable stream functionality and uses non-repeatable streams to have less performance overhead, memory use, and cost.
Custom Query Parameters	Object	Custom query parameters to include in the request. The specified query parameters are merged with the default query parameters that are specified in the configuration.
Custom Headers	Object	Custom headers to include in the request. The specified custom headers are merged with the default headers that are specified in the configuration.
Response Timeout	Number	The timeout for the request to the remote service.
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Response Timeout field
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	Defines whether to send the request using streaming. If the value is set to `AUTO`, the best strategy is automatically determined based on the content of the request.
Target Variable	String	Name of the variable that stores the operation’s output
Target Value	String	Expression that evaluates the operation’s output. The expression outcome is stored in the target variable.	#[payload]
Reconnection Strategy	Reconnect Reconnect Forever	A retry strategy in case of connectivity errors

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ### Throws - ZENDESK:BAD\_REQUEST - ZENDESK:CLIENT\_ERROR - ZENDESK:CONNECTIVITY - ZENDESK:INTERNAL\_SERVER\_ERROR - ZENDESK:NOT\_ACCEPTABLE - ZENDESK:NOT\_FOUND - ZENDESK:RETRY\_EXHAUSTED - ZENDESK:SERVER\_ERROR - ZENDESK:SERVICE\_UNAVAILABLE - ZENDESK:TIMEOUT - ZENDESK:TOO\_MANY\_REQUESTS - ZENDESK:UNAUTHORIZED - ZENDESK:UNSUPPORTED\_MEDIA\_TYPE ## Search `` Searches for tickets, users, and organizations based on the user’s search terms and returns a list of items that match the search terms. This operation makes an HTTP GET request to the /search.json endpoint. ### Parameters

Name	Type	Description	Default Value	Required
Configuration	String	Name of the configuration to use.		x
query	String	Search query.		x
Sort by	String	Sort by one of the following options. If not specified, the operation sorts by relevance: * `updated_at` * `created_at` * `priority` * `status` * `ticket_type`
Sort order	String	* `asc` * `desc`	`desc`
Initial Page Number	Number	Initial page number for the first request.	1
Output Mime Type	String	MIME type of the payload that this operation outputs.
Config Ref	ConfigurationProvider	Name of the configuration used to execute this component.
Streaming Strategy	RepeatableInMemoryIterable RepeatableFileStoreIterable non-repeatable-iterable	Configures how Mule processes streams. The default is to use repeatable streams.
Custom Query Parameters	Object	Custom query parameters to include in the request. The specified query parameters are merged with the default query parameters that are specified in the configuration.	#[null]
Custom Headers	Object	Custom headers to include in the request. The specified custom headers are merged with the default headers that are specified in the configuration.
Response Timeout	Number	How long Mule waits for a response to complete before the request times out.
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	Time unit for the Response Timeout field.
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	How the connector streams request content to the remote service: * `AUTO` (default) Connector automatically uses the best streaming strategy based on the request content. * `ALWAYS` Connector always streams the request content. * `NEVER` Connector does not stream the request content.
Target Variable	String	Name of the variable that stores the operation’s output.
Target Value	String	Expression that evaluates the operation’s output. The outcome of the expression is stored in the Target Variable field.	#[payload]
Reconnection Strategy	Reconnect Reconnect Forever	Retry strategy in case of connectivity errors.

### Output

Type

Array of Any

### For Configurations - [Config](#Config) ### Throws - ZENDESK:BAD\_REQUEST - ZENDESK:CLIENT\_ERROR - ZENDESK:CONNECTIVITY - ZENDESK:INTERNAL\_SERVER\_ERROR - ZENDESK:NOT\_ACCEPTABLE - ZENDESK:NOT\_FOUND - ZENDESK:SERVER\_ERROR - ZENDESK:SERVICE\_UNAVAILABLE - ZENDESK:TIMEOUT - ZENDESK:TOO\_MANY\_REQUESTS - ZENDESK:UNAUTHORIZED - ZENDESK:UNSUPPORTED\_MEDIA\_TYPE ## Unauthorize `` Deletes all the access token information of a given resource owner ID so that it’s impossible to execute any operation for that user without performing the OAuth dance ### Parameters

Name	Type	Description	Required
Configuration	String	The name of the configuration to use	x
Resource Owner Id	String	The ID of the resource owner whose access should be invalidated
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component

### For Configurations - [Config](#Config) ## Update a ticket `` Updates a ticket. This operation makes an HTTP PUT request to the `/tickets/{id}.json` endpoint. ### Parameters

Name	Type	Description	Default Value	Required
Configuration	String	The name of the configuration to use.		x
ID	String	ID of the ticket to update		x
Ticket Update Content	Any	Content that contains the update information	#[payload]
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Disables the repeatable stream functionality and uses non-repeatable streams to have less performance overhead, memory use, and cost.
Custom Query Parameters	Object	Custom query parameters to include in the request. The specified query parameters are merged with the default query parameters that are specified in the configuration.
Custom Headers	Object	Custom headers to include in the request. The specified custom headers are merged with the default headers that are specified in the configuration.
Response Timeout	Number	The timeout for the request to the remote service.
Response Timeout Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the Response Timeout field
Streaming Type	Enumeration, one of: AUTO ALWAYS NEVER	Defines whether to send the request using streaming. If the value is set to `AUTO`, the best strategy is automatically determined based on the content of the request.
Target Variable	String	Name of the variable that stores the operation’s output
Target Value	String	Expression that evaluates the operation’s output. The expression outcome is stored in the target variable.	#[payload]
Reconnection Strategy	Reconnect Reconnect Forever	A retry strategy in case of connectivity errors

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ### Throws - ZENDESK:BAD\_REQUEST - ZENDESK:CLIENT\_ERROR - ZENDESK:CONNECTIVITY - ZENDESK:INTERNAL\_SERVER\_ERROR - ZENDESK:NOT\_ACCEPTABLE - ZENDESK:NOT\_FOUND - ZENDESK:RETRY\_EXHAUSTED - ZENDESK:SERVER\_ERROR - ZENDESK:SERVICE\_UNAVAILABLE - ZENDESK:TIMEOUT - ZENDESK:TOO\_MANY\_REQUESTS - ZENDESK:UNAUTHORIZED - ZENDESK:UNSUPPORTED\_MEDIA\_TYPE ## Sources ## New ticket created `` Executes a Mule flow when a new ticket is created in Zendesk ### Parameters

Name	Type	Description	Required
Configuration	String	The name of the configuration to use.	x
Created	String	Date and time value that serves as a lower bound for detecting new tickets, for example, `2020-06-30T12:41:53Z`. Tickets added before this value are not detected by the New Ticket Created source.
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component
Primary Node Only	Boolean	Determines whether to execute this source on only the primary node when running in a cluster
Scheduling Strategy	scheduling-strategy	Configures the scheduler that triggers the polling	x
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Disables the repeatable stream functionality and uses non-repeatable streams to have less performance overhead, memory use, and cost.
Redelivery Policy	Redelivery Policy	Defines a policy for processing the redelivery of the same message
Reconnection Strategy	Reconnect Reconnect Forever	A retry strategy in case of connectivity errors

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ## New user created `` Executes a Mule flow when a new user is created in Zendesk ### Parameters

Name	Type	Description	Required
Configuration	String	The name of the configuration to use.	x
created	String	Date and time value that serves as a lower bound for detecting new users, for example, `2020-06-30T12:41:53Z`. Users added before this value are not detected by the New User Created source.
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component
Primary Node Only	Boolean	Determines whether to execute this source on only the primary node when running in a cluster
Scheduling Strategy	scheduling-strategy	Configures the scheduler that triggers the polling	x
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Disables the repeatable stream functionality and uses non-repeatable streams to have less performance overhead, memory use, and cost.
Redelivery Policy	Redelivery Policy	Defines a policy for processing the redelivery of the same message
Reconnection Strategy	Reconnect Reconnect Forever	A retry strategy in case of connectivity errors

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ## Existing ticket updated `` Initiates a Mule flow when an existing ticket is updated in Zendesk ### Parameters

Name	Type	Description	Required
Configuration	String	The name of the configuration to use.	x
Updated	String	Date and time value that serves as a lower bound for detecting updated tickets, for example, `2020-06-30T12:41:53Z`. Tickets updated before this value are not detected by the Existing Ticket Updated source.
Config Ref	ConfigurationProvider	The name of the configuration to use to execute this component
Primary Node Only	Boolean	Determines whether to execute this source on only the primary node when running in a cluster
Scheduling Strategy	scheduling-strategy	Configures the scheduler that triggers the polling	x
Streaming Strategy	Repeatable In Memory Stream Repeatable File Store Stream non-repeatable-stream	Disables the repeatable stream functionality and uses non-repeatable streams to have less performance overhead, memory use, and cost.
Redelivery Policy	Redelivery Policy	Defines a policy for processing the redelivery of the same message
Reconnection Strategy	Reconnect Reconnect Forever	A retry strategy in case of connectivity errors

### Output

Type	Any
Attributes Type	Http Response Attributes

### For Configurations - [Config](#Config) ## Types ### Default Header

Field	Type	Description	Default Value	Required
Key	String			x
Value	String			x

### Default Query Param

Field	Type	Description	Default Value	Required
Key	String			x
Value	String			x

### Proxy

Field	Type	Required
Host	String	x
Port	Number	x
Username	String
Password	String
Non Proxy Hosts	String

### Tls

Field	Type	Description
Enabled Protocols	String	A comma-separated list of protocols enabled for this context.
Enabled Cipher Suites	String	A comma-separated list of cipher suites enabled for this context.
Trust Store	Trust Store
Key Store	Key Store
Revocation Check	Standard Revocation Check Custom Ocsp Responder Crl File

### Trust Store

Field	Type	Description
Path	String	The location (which will be resolved relative to the current classpath and file system, if possible) of the truststore.
Password	String	The password used to protect the truststore.
Type	String	The type of store used.
Algorithm	String	The algorithm used by the truststore.
Insecure	Boolean	If true, no certificate validations will be performed, rendering connections vulnerable to attacks. Use at your own risk.

### Key Store

Field	Type	Description
Path	String	The location (which will be resolved relative to the current classpath and file system, if possible) of the keystore.
Type	String	The type of store used.
Alias	String	When the keystore contains many private keys, this attribute indicates the alias of the key that should be used. If not defined, the first key in the file will be used by default.
Key Password	String	The password used to protect the private key.
Password	String	The password used to protect the keystore.
Algorithm	String	The algorithm used by the keystore.

### Standard Revocation Check

Field	Type	Description
Only End Entities	Boolean	Only verify the last element of the certificate chain.
Prefer Crls	Boolean	Try CRL instead of OCSP first.
No Fallback	Boolean	Do not use the secondary checking method (the one not selected before).
Soft Fail	Boolean	Avoid verification failure when the revocation server can not be reached or is busy.

### Custom Ocsp Responder

Field	Type	Description	Default Value	Required
Url	String	The URL of the OCSP responder.
Cert Alias	String	Alias of the signing certificate for the OCSP response (must be in the truststore), if present.

### Crl File

Field	Type	Description	Default Value	Required
Path	String	The path to the CRL file.

### Reconnection

Field	Type	Description	Default Value	Required
Fails Deployment	Boolean	When the application is deployed, a connectivity test is performed on all connectors. If set to true, deployment fails if the test doesn’t pass after exhausting the associated reconnection strategy.
Reconnection Strategy	Reconnect Reconnect Forever	The reconnection strategy to use.

### Reconnect

Field	Type	Description	Default Value	Required
Frequency	Number	How often in milliseconds to reconnect
Count	Number	How many reconnection attempts to make.

### Reconnect Forever

Field	Type	Description	Default Value	Required
Frequency	Number	How often in milliseconds to reconnect

### Expiration Policy

Field	Type	Description	Default Value	Required
Max Idle Time	Number	A scalar time value for the maximum amount of time a dynamic configuration instance should be allowed to be idle before it’s considered eligible for expiration
Time Unit	Enumeration, one of: NANOSECONDS MICROSECONDS MILLISECONDS SECONDS MINUTES HOURS DAYS	A time unit that qualifies the maxIdleTime attribute

### Http Response Attributes

Field	Type	Required
Status Code	Number	x
Headers	Object	x
Reason Phrase	String	x

### Repeatable In Memory Stream

Field	Type	Description
Initial Buffer Size	Number	The amount of memory that will be allocated to consume the stream and provide random access to it. If the stream contains more data than can be fit into this buffer, then the buffer expands according to the bufferSizeIncrement attribute, with an upper limit of maxInMemorySize.
Buffer Size Increment	Number	This is by how much the buffer size expands if it exceeds its initial size. Setting a value of zero or lower means that the buffer should not expand, meaning that a STREAM_MAXIMUM_SIZE_EXCEEDED error is raised when the buffer gets full.
Max Buffer Size	Number	The maximum amount of memory to use. If more than that is used then a STREAM_MAXIMUM_SIZE_EXCEEDED error is raised. A value lower than or equal to zero means no limit.
Buffer Unit	Enumeration, one of: BYTE KB MB GB	The unit in which all these attributes are expressed

### Repeatable File Store Stream File store repeatable streams require buffering, and there are different buffering strategies. Mule keeps a portion of contents in memory. If the stream contents are larger than the configured buffer size, Mule backs up the buffer’s content to disk and then clears the memory.

Field	Type	Description	Default Value	Required
In Memory Size	Number	Defines the maximum memory that the stream should use to keep data in memory. If more than that is consumed content on the disk is buffered.
Buffer Unit	Enumeration, one of: BYTE KB MB GB	The unit in which maxInMemorySize is expressed

### Redelivery Policy

Field	Type	Description
Max Redelivery Count	Number	The maximum number of times a message can be redelivered and processed unsuccessfully before triggering process-failed-message
Message Digest Algorithm	String	The secure hashing algorithm to use. If not set, the default is SHA-256.
Message Identifier	Redelivery Policy Message Identifier	Defines which strategy is used to identify the messages.
Object Store	ObjectStore	Reference to the object store to use to store each resource owner ID’s data. If not specified, Mule automatically provisions the default object store.

### Redelivery Policy Message Identifier

Field	Type	Description	Default Value	Required
Use Secure Hash	Boolean	Whether to use a secure hash algorithm to identify a redelivered message.
Id Expression	String	Defines one or more expressions to use to determine when a message has been redelivered. This property may only be set if useSecureHash is false.

## See Also - [Introduction to Anypoint Connectors](https://docs.mulesoft.com/connectors/introduction/introduction-to-anypoint-connectors) - [Salesforce Help](https://help.salesforce.com)