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title: Zendesk Connector 1.1
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product: Zendesk Connector
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# Zendesk Connector 1.1

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

Anypoint Connector for Zendesk enables you to connect to the Zendesk Support API.

For information about compatibility and fixed issues, see the Zendesk Connector Release Notes.

## Before You Begin

To use this connector, you must be familiar with:

- The Zendesk Connector’s API

- Anypoint Connectors

- Mule runtime engine (Mule)

- Elements and global elements in a Mule flow

- How to create a Mule app using Anypoint Studio

Before creating an app, you must have access to:

- The Zendesk target resource

- Anypoint Platform

- Anypoint Studio or Anypoint Code Builder

## Common Use Cases For the Connector

Common use cases for Zendesk Connector include the following:

- Integrating Salesforce with Zendesk to automate actions

  For example:

  - Keep your organization data in Zendesk in sync with your account data in Salesforce, and avoid
    deduplication on either side.

  - Sync data between your case data in Salesforce with your ticket data in Zendesk.

  - Sync contact data in Salesforce with your user data in Zendesk. When a new user is created or
    updated in Zendesk, a corresponding record is created or updated in Salesforce.

- Communicating with Slack

  Send case data from Zendesk as a message in Slack to drive effective collaboration and resolution.

## Authentication Types

Zendesk connections can use the following authentication types:

- Basic authentication

  Uses an email address and password for authentication

- API token

  Uses your email address with an API token for authentication

- OAuth2

  Delegates user authentication to the service hosting the user account

## See Also

- [Introduction to Anypoint Connectors](https://docs.mulesoft.com/connectors/introduction/introduction-to-anypoint-connectors)

- [Use Exchange to Discover Connectors, Templates, and Examples](https://docs.mulesoft.com/connectors/introduction/intro-use-exchange)

- [Salesforce Help](https://help.salesforce.com)