--- schema_version: "1" id: f793865bf2691451428c144e8c3e3251abf318d6011cbe0cb0b8b1ae66fc2470 title: Troubleshooting collection: mulesoft version: current locale: en-us portal_url: https://docs.salesforce.com/mulesoft/current/en-us/runtime-manager/troubleshooting.md canonical_url: https://docs.mulesoft.com/runtime-manager/troubleshooting source_site: docs.mulesoft.com content_type: documentation content_hash: 5cf704cef39f0e0b7dff05206466c6570cd521bb11f94c79464baa36a9e5e23b description: MuleSoft Documentation Site latest: true --- --- product: Runtime Manager keywords: cloudhub, managing, monitoring, troubleshooting, runtime manager, arm, applications, servers --- # Troubleshooting > For the full documentation index, see: https://docs.mulesoft.com/llms.txt [![logo cloudhub 2.0 active](/mulesoft/current/en-us/_/img/icons/clouds.svg "CloudHub 2.0")CloudHub 2.0](deployment-strategies#cloudhub-2-0)[ ![logo cloudhub active](/mulesoft/current/en-us/_/img/icons/cloudhub.svg "CloudHub")CloudHub ](deployment-strategies#cloudhub)[ ![logo hybrid active](/mulesoft/current/en-us/_/img/icons/hybrid-cloud.svg "Hybrid")Hybrid ](deployment-strategies#hybrid-deployments)[ ![logo server active](/mulesoft/current/en-us/_/img/icons/server-cloud.svg "Anypoint Platform PCE")Private Cloud Edition ](deployment-strategies#anypoint-platform-private-cloud-edition)[ ![logo rtf active](/mulesoft/current/en-us/_/img/icons/cloud-gear.svg "Runtime Fabric")Runtime Fabric](deployment-strategies#anypoint-runtime-fabric-deployments) If you experience problems with your deployed apps, Runtime Manager provides several tools that can help you determine the cause. The troubleshooting resources available to you depend on your deployment strategy. ## Troubleshoot Applications You can access information to help you troubleshoot applications using the following tools: - MuleSoft Diagnostics Agent [![logo cloud2 active](/mulesoft/current/en-us/runtime-manager/_images/logo-cloud2-active.png "CloudHub 2.0")](deployment-strategies#cloudhub-2-0) [![logo cloud active](/mulesoft/current/en-us/runtime-manager/_images/logo-cloud-active.png "CloudHub")](deployment-strategies#cloudhub-deployments) Use the MuleSoft diagnostics agent to troubleshoot your Mule applications deployed to [CloudHub](https://docs.mulesoft.com/cloudhub/ch-diagnostics-agent) and [CloudHub 2.0](https://docs.mulesoft.com/cloudhub-2/ch2-view-diag). This feature leverages Einstein generative AI to automate diagnostics collection and provide intelligent, actionable insights. - [Insight](https://docs.mulesoft.com/runtime-manager/insight) [![logo cloud active](/mulesoft/current/en-us/runtime-manager/_images/logo-cloud-active.png "CloudHub")](deployment-strategies#cloudhub-deployments) [![logo hybrid active](/mulesoft/current/en-us/runtime-manager/_images/logo-hybrid-active.png "Hybrid")](deployment-strategies#hybrid-deployments) You can access a dashboard with key metrics and see events at an individual transaction level of detail. - [API Functional Monitoring](https://docs.mulesoft.com/api-functional-monitoring/) [![logo cloud active](/mulesoft/current/en-us/runtime-manager/_images/logo-cloud-active.png "CloudHub")](deployment-strategies#cloudhub-deployments) [![logo hybrid active](/mulesoft/current/en-us/runtime-manager/_images/logo-hybrid-active.png "Hybrid")](deployment-strategies#hybrid-deployments) [![logo server active](/mulesoft/current/en-us/runtime-manager/_images/logo-server-active.png "Anypoint Platform PCE")](deployment-strategies#anypoint-platform-pce-deployments) [![logo rtf active](/mulesoft/current/en-us/runtime-manager/_images/logo-rtf-active.png "Runtime Fabric")](deployment-strategies#anypoint-runtime-fabric-deployments) Using API functional monitoring, you can automate testing and generate reports to verify API functionality and validate the results that the API generates. You can monitor APIs at each stage of the software development life cycle and in production. - View application log data [![logo cloud2 active](/mulesoft/current/en-us/runtime-manager/_images/logo-cloud2-active.png "CloudHub 2.0")](deployment-strategies#cloudhub-2-0) [![logo cloud active](/mulesoft/current/en-us/runtime-manager/_images/logo-cloud-active.png "CloudHub")](deployment-strategies#cloudhub-deployments) For applications deployed to [CloudHub](https://docs.mulesoft.com/cloudhub/viewing-log-data) and [CloudHub 2.0](https://docs.mulesoft.com/cloudhub-2/ch2-view-logs), you can access log data that includes deployment messages and events for each worker or replica and Mule runtime engine logs. For applications deployed to your own servers, you can export log data to third-party software to view there. ## Troubleshoot Servers [![logo hybrid active](/mulesoft/current/en-us/runtime-manager/_images/logo-hybrid-active.png "Hybrid")](deployment-strategies#hybrid-deployments) [![logo server active](/mulesoft/current/en-us/runtime-manager/_images/logo-server-active.png "Anypoint Platform PCE")](deployment-strategies#anypoint-platform-pce-deployments) With applications deployed to your own servers, you can access information to help you troubleshoot them through the following tools: - [Monitor servers](https://docs.mulesoft.com/runtime-manager/monitoring#monitoring-servers) Use alerts and dashboards to get information about the servers. - [Export data to external analytics tools](https://docs.mulesoft.com/runtime-manager/sending-data-from-arm-to-external-analytics-software) Send data to an external tool like Splunk or ELK. ## Troubleshoot Runtime Manager Agent Upgrades [![logo hybrid active](/mulesoft/current/en-us/runtime-manager/_images/logo-hybrid-active.png "Hybrid")](deployment-strategies#hybrid-deployments) [![logo server active](/mulesoft/current/en-us/runtime-manager/_images/logo-server-active.png "Anypoint Platform PCE")](deployment-strategies#anypoint-platform-pce-deployments) ### TLS Handshake Failures After Upgrading to Runtime Manager Agent 2.7.x in FIPS Environments If you upgrade the Runtime Manager Agent from 2.6.x to 2.7.x in a FIPS-enabled environment, you might see `handshake_failure` errors in your `mule_ee.log` files. Cause Runtime Manager Agent 2.6.x had no `tls-fips140-2.conf` file mechanism and used all JVM-supported ciphers with TLSv1.2. Starting with 2.7.x, the agent reads its cipher list from the `tls-fips140-2.conf` file. If ciphers required by your environment are not present in that file, TLS handshakes fail. Solution Add the required ciphers to the `tls-fips140-2.conf` file and restart the Runtime Manager Agent. ## See Also - [Manage Deployed Applications](https://docs.mulesoft.com/runtime-manager/managing-deployed-applications) - [Deploy to CloudHub](https://docs.mulesoft.com/cloudhub/deploying-to-cloudhub) - [Deploying Apps to CloudHub 2.0](https://docs.mulesoft.com/cloudhub-2/ch2-deploy) - [Alerts](https://docs.mulesoft.com/runtime-manager/alerts-on-runtime-manager) - [Monitoring](https://docs.mulesoft.com/runtime-manager/monitoring) - [Known Issues](https://help.salesforce.com/s/issues)