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title: Zendesk Connector Release Notes
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# Zendesk Connector Release Notes

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

Support Category:
[Select](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Agreements/versioning-back-support-policy.pdf)

Anypoint Connector for Zendesk enables you to connect to the Zendesk’s Support API.

Guide: [Zendesk Connector User Guide](https://docs.mulesoft.com/zendesk-connector/latest/)

## 1.1.14

**October 16, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 or later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>jackson-databind</code> library is upgraded to version 2.22.3.</p></li><li><p>The <code>guava</code> library is upgraded to version 33.7.2-jre to address <code>CVE-2026-102554</code>.</p></li></ul></div></div></td><td><div><div><p>W-3300013, W-24423997</p></div></div></td></tr></tbody></table>

## 1.1.13

**September 4, 2026**

### What’s New

- This release includes general security fixes.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 or later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 1.1.12

**August 24, 2026**

### What’s New

- This connector version requires Mule runtime 4.6.22 or later if you’re using Mule 4.6.x, or Mule
  runtime 4.9.9 or later if you’re using Mule 4.9.x. If you prefer not to upgrade your Mule runtime,
  use the connector version released immediately after this one.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 or later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <code>jackson-databind</code> library is upgraded to version 2.22.2 to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-23441684</p></div></div></td></tr></tbody></table>

## 1.1.11

**July 19, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 or later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>commons-io</code> library is upgraded to version 2.22.0.</p></li><li><p>The <code>jackson-databind</code> library is upgraded to version 2.22.0.</p></li><li><p>The <code>guava</code> library is upgraded to version 33.6.0-jre.</p></li><li><p>The <code>commons-lang3</code> library is upgraded to version 3.18.0.</p></li></ul></div></div></td><td><div><div><p>W-22899607</p></div></div></td></tr></tbody></table>

## 1.1.10

**April 3, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 or later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>commons-io</code> library is upgraded to version 2.21.0.</p></li><li><p>The <code>json</code> library is upgraded to version 20251224.</p></li><li><p>The <code>guava</code> library is upgraded to version 33.5.0-jre.</p></li></ul></div></div></td><td><div><div><p>W-21506502</p></div></div></td></tr><tr><td><div><div><p>The connector now uses updated packaging to prevent the <code>DuplicateExportedPackageException</code> error and the exported packages no longer conflict with the REST SDK packages of other connectors when you use multiple REST-based connectors in the same Mule application.</p></div></div></td><td><div><div><p>W-21404087</p></div></div></td></tr></tbody></table>

## 1.1.9

**May 13, 2025**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 or later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <strong>New ticket created</strong> and <strong>Existing ticket updated</strong> operations now continue polling even if a <code>429: TOO_MANY_REQUEST</code> error occurs.</p></div></div></td><td><div><div><p>W-18232839</p></div></div></td></tr></tbody></table>

## 1.1.8

**May 23, 2024**

### What’s New

- This connector is now compatible with Java 17.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 1.1.7

**February 7, 2023**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The external ID value is now represented as a string instead of a number as per the Zendesk API.</p></div></div></td><td><div><div><p>W-12360287</p></div></div></td></tr></tbody></table>

## 1.1.6

**December 12, 2022**

### What’s New

- The com.fasterxml.jackson.core library is upgraded to version 2.13.4.1.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The com.fasterxml.jackson.core library is upgraded to version 2.13.4.1 to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-11933496</p></div></div></td></tr><tr><td><div><div><p>The connection no longer breaks when Zendesk sources are idle for long durations when deployed on CloudHub.</p></div></div></td><td><div><div><p>W-12040415</p></div></div></td></tr></tbody></table>

## 1.1.5

**July 7, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>Previously, when a new ticket was created, the <strong>New ticket created</strong> and <strong>Existing ticket updated</strong> sources were both invoked. Now, only the <strong>New ticket created</strong> source is invoked when creating a new ticket.</p></div></div></td><td><div><div><p>W-11264280</p></div></div></td></tr></tbody></table>

## 1.1.4

**April 11, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>Fixed reported security vulnerabilities by upgrading the Jackson Databind library from <code>com.fasterxml.jackson.core:jackson-databind:2.13.1</code> to <code>com.fasterxml.jackson.core:jackson-databind:2.13.2.2</code>.</p></div></div></td><td><div><div><p>W-10920460</p></div></div></td></tr></tbody></table>

## 1.1.3

**February 21, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>Fixed Zendesk vulnerability regarding <code>jackson-databind</code> library.</p></div></div></td><td><div><div><p>W-10702347</p></div></div></td></tr></tbody></table>

## 1.1.2

**February 10, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>Optimized the connector to improve its overall stability and performance.</p></div></div></td><td><div><div><p>CSCA-1318</p></div></div></td></tr></tbody></table>

## 1.1.1

**November 3, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

- Optimized the connector to improve its overall stability and performance.

## 1.1.0

**October 5, 2021**

### What’s New

- Added new operations:

  - Upsert an organization

  - Upsert a user

  - Search

- Removed **apiVersion** as a default value from the **baseUri** connection parameter. Now,
  **apiVersion** is a separate connection parameter in all of the connection providers.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

## 1.0.1

**February 12, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

### Fixed Issues

The connector was not discoverable in Anypoint Studio.

## 1.0.0

**January 29, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Zendesk Support API</p></td><td><p>N/A</p></td></tr></tbody></table>

Additional information can be found here:

- [https://developer.zendesk.com/api-reference/introduction/introduction/](https://developer.zendesk.com/api-reference/introduction/introduction/)

- [https://developer.zendesk.com/api-reference/](https://developer.zendesk.com/api-reference/)

## See Also

- [Salesforce Help](https://help.salesforce.com)

- [MuleSoft Services](https://www.mulesoft.com/support-and-services)

- [Known Issues](https://help.salesforce.com/s/issues)