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title: ServiceNow Connector Release Notes
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# ServiceNow Connector Release Notes

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

Support Category:
[Select](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Agreements/versioning-back-support-policy.pdf)

Guide: [ServiceNow Connector User Guide](https://docs.mulesoft.com/servicenow-connector/latest/)

## 6.18.8

**October 23, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>This release includes general security fixes.</p></div></div></td><td><div><div><p>W-24541378</p></div></div></td></tr></tbody></table>

## 6.18.7

**October 22, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>ServiceNow Connector now returns an <code>INVALID_WSDL</code> error instead of parsing WSDL documents that contain any of the following:</p></div><div><ul><li><p>A DOCTYPE declaration</p></li><li><p>An XInclude element</p></li><li><p>An absolute import, include, or redefine reference in a WSDL or XML schema</p></li></ul></div><div><p>Relative WSDL and schema imports continue to work.</p></div></div></td><td><div><div><p>W-24541378</p></div></div></td></tr></tbody></table>

## 6.18.6

**October 6, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>jsoup</code> library is upgraded to version 1.23.2.</p></li><li><p>The <code>gson</code> library is upgraded to version 2.14.0.</p></li><li><p>The <code>commons-io</code> library is upgraded to version 2.22.0.</p></li><li><p>The <code>guava</code> library is upgraded to version 33.6.0-jre.</p></li><li><p>The <code>neethi</code> library is upgraded to version 3.2.4.</p></li><li><p>The Apache CXF libraries are upgraded to version 3.6.12.</p></li><li><p>The <code>jaxb-runtime</code> and <code>jaxb-api</code> libraries are upgraded to version 2.3.1.</p></li></ul></div></div></td><td><div><div><p>W-24123989, W-24326375, W-3300013</p></div></div></td></tr></tbody></table>

## 6.18.5

**August 10, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>spring-beans</code>, <code>spring-context</code>, and <code>spring-expression</code> libraries are upgraded to version 6.2.19.</p></li><li><p>The <code>jsoup</code> library is upgraded to version 1.23.1.</p></li></ul></div></div></td><td><div><div><p>W-23623404</p></div></div></td></tr></tbody></table>

## 6.18.4

**June 12, 2026**

### What’s New

- ServiceNow Connector now supports the Australia API release.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 6.18.3

**June 1, 2026**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, and Zurich</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>This release includes general security fixes.</p></div></div></td><td><div><div><p>W-22237178</p></div></div></td></tr></tbody></table>

## 6.18.2

**April 12, 2026**

### What’s New

- ServiceNow Connector now supports the Zurich API release.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, and Zurich</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 6.18.1

**December 20, 2025**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, and Yokohama</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <code>org.springframework:spring-beans</code> library is upgraded to 6.2.11.</p></div></div></td><td><div><div><p>W-20593332</p></div></div></td></tr><tr><td><div><div><p>The <code>org.springframework:spring-context</code> library is upgraded to 6.2.11.</p></div></div></td><td><div><div><p>W-20622326</p></div></div></td></tr><tr><td><div><div><p>The <code>commons-io:commons-io</code> library is upgraded to 2.19.0.</p></div></div></td><td><div><div><p>W-20593114</p></div></div></td></tr><tr><td><div><div><p>The <code>org.apache.commons:commons-text</code> library is upgraded to 1.14.0.</p></div></div></td><td><div><div><p>W-20622326</p></div></div></td></tr></tbody></table>

## 6.18.0

**August 15, 2025**

### What’s New

- ServiceNow Connector now supports the Xanadu and Yokohama API releases.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, and Yokohama</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>org.mule.connectors:mule-soap-engine</code> library is upgraded to version 1.10.2.</p></li><li><p>The <code>org.mule.connectors:mule-http-connector</code> library is upgraded to version 1.10.3.</p></li><li><p>The <code>org.springframework.spring-expression</code> library is upgraded to version 5.3.39.</p></li><li><p>The <code>com.google.code.gson:gson</code> library is upgraded to version 2.13.1.</p></li><li><p>The <code>commons-beanutils:commons-beanutils</code> library is upgraded to version 1.11.0.</p></li><li><p>The <code>commons-io:commons-io library</code> library is upgraded to version 2.19.0.</p></li><li><p>The <code>org.yaml:snakeyaml</code> library is upgraded to version 2.4.</p></li><li><p>The <code>org.apache.commons:commons-lang3</code> library is upgraded to version 3.18.0.</p></li></ul></div></div></td><td><div><div><p>W-18981319</p></div></div></td></tr></tbody></table>

## 6.17.1

**March 19, 2025**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <code>commons-collections:commons-collections</code> library version 3.2.2 is excluded to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-16863227</p></div></div></td></tr></tbody></table>

## 6.17.0

**February 26, 2025**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>This release includes general security fixes.</p></div></div></td><td><div><div><p>W-17345882</p></div></div></td></tr></tbody></table>

## 6.16.1

**October 1, 2024**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <code>org.mule.connectors:mule-soap-engine</code> library is upgraded to version 1.9.3 to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-16841974</p></div></div></td></tr></tbody></table>

## 6.16.0

**April 24, 2024**

### What’s New

- This connector is now FIPS 140-2 compliant.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 6.15.0

**March 7, 2024**

### What’s New

- ServiceNow Connector now supports the Utah, Vancouver, and Washington API releases.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 6.14.1

**January 23, 2024**

### What’s New

- This connector is now compatible with Java 17.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 6.14.0

**April 19, 2023**

### What’s New

- The **Invoke** operation now contains the **Allow Empty Value** field, which enables you to clear
  a specific field with a null or empty value for the `update` operation.

- The OAuth 2.0 Authorization Code connection now contains an optional **State** field.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

## 6.13.0

**January 10, 2023**

### What’s New

- ServiceNow Connector now supports the Tokyo release.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

## 6.12.1

**December 12, 2022**

### What’s New

- The org.apache.commons library is upgraded to version 1.10.0.

- The org.springframework library is upgraded to version 5.3.20.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, and San Diego (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <strong>New/Updated Record</strong> source now picks up messages for all appropriate timestamps.</p></div></div></td><td><div><div><p>W-12176039</p></div></div></td></tr><tr><td><div><div><p>Sudden disconnections in high workload scenarios no longer occur.</p></div></div></td><td><div><div><p>W-12035222</p></div></div></td></tr><tr><td><div><div><p>The org.apache.commons library is upgraded to version 1.10.0 to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-11913979</p></div></div></td></tr><tr><td><div><div><p>The org.springframework library is upgraded to version 5.3.20 to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-12150392</p></div></div></td></tr></tbody></table>

## 6.12.0

**September 27, 2022**

### What’s New

- ServiceNow Connector now supports the San Diego release.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, and San Diego (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

## 6.11.7

**August 31, 2022**

### What’s New

- The jsoup component is upgraded to version 1.15.3 to address reported security vulnerabilities.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The jsoup component is upgraded to version 1.15.3 to address reported security vulnerabilities.</p></div></div></td><td><div><div><p>W-11662365</p></div></div></td></tr></tbody></table>

## 6.11.6

**August 25, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The connector no longer creates SoapClients for subsequent requests to ServiceNow when there are multiple credential variables in the MEL expression.</p></div></div></td><td><div><div><p>W-11384532</p></div></div></td></tr></tbody></table>

## 6.11.5

**August 19, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The <strong>Read Timeout</strong> field is updated from 5 seconds to 15 seconds to avoid timeouts on large tables.</p></div></div></td><td><div><div><p>W-11601586</p></div></div></td></tr></tbody></table>

## 6.11.4

**August 2, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>Some display names now use title case instead of sentence case.</p></div></div></td><td><div><div><p>W-10575461</p></div></div></td></tr></tbody></table>

## 6.11.3

**June 15, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

This release includes only non-user-impacting changes.

## 6.11.2

**May 10, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>The connector now loads all available tables automatically, however, you can still use the user table override to access tables that do not load.</p></div></div></td><td><div><div><p>W-10919969</p></div></div></td></tr><tr><td><div><div><p>Fixed reported security vulnerabilities by upgrading the Spring Beans dependency from <code>org.springframework:spring-beans:5.3.17</code> to <code>org.springframework:spring-beans:5.3.19</code>.</p></div></div></td><td><div><div><p>W-10981860</p></div></div></td></tr><tr><td><div><div><p>Fixed reported security vulnerabilities by upgrading the Spring Context dependency from <code>org.springframework:spring-context:5.2.7.RELEASE</code> to <code>org.springframework:spring-context:5.3.19</code>.</p></div></div></td><td><div><div><p>W-11001899</p></div></div></td></tr></tbody></table>

## 6.11.1

**April 11, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>Fixed reported security vulnerabilities by upgrading the Spring Beans library from <code>org.springframework.spring-beans:5.2.7</code> to <code>org.springframework.spring-beans:5.3.17</code>.</p></div></div></td><td><div><div><p>W-10933795</p></div></div></td></tr><tr><td><div><div><p>Fixed reported security vulnerabilities by upgrading the Spring Expression library from <code>org.springframework.spring-expression:5.2.7</code> to <code>org.springframework.spring-expression:5.3.17</code>.</p></div></div></td><td><div><div><p>W-10920482</p></div></div></td></tr></tbody></table>

## 6.11.0

**October 28, 2021**

### What’s New

- Added support for the ServiceNow `Rome` release.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

## 6.10.2

**October 4, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><p>Removed the vulnerabilities caused by the XMLSec library.</p></td><td><p>CONN-8936</p></td></tr></tbody></table>

## 6.10.1

**August 3, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Fixed Issues

- WSDL files are now stored in a temporary directory to prevent storage leakage. (SE-19180,
  SE-21870)

## 6.10.0

**July 19, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### New Features

- Added the **On New/Updated Record** source.

## 6.9.1

**June 3, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Features

- None.

### Fixed Issues

If you did not enter credentials on the **Transport** tab when configuring the connector, the
connector returned a `NullPointerException` when testing the connection. This error occurred even if
you entered credentials on the **General** tab. You can now enter credentials on the **General** tab
only. (CONN-2986 and CONN-8307)

### Known Issues

- None.

## 6.9.0

**March 18, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Features

Added support for the ServiceNow `Quebec` release.

### Fixed Issues

- None.

### Known Issues

- None.

## 6.8.0

**December 11, 2020**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando and Paris (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Features

Added support for using the `Encoding` field.

### Fixed Issues

- None.

### Known Issues

- None.

## 6.7.0

**October 13, 2020**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando and Paris (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 or 11</p></td></tr></tbody></table>

### Features

Added support for the ServiceNow `Paris` release.

### Fixed Issues

- None.

### Known Issues

- None.

## 6.6.1

**September 4, 2020**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, and Orlando (default)</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Features

Multiple libraries are updated to the latest versions.

### Fixed Issues

- None.

### Known Issues

- None.

## 6.6.0

**May 13, 2020**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, and Orlando (default)</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

This release contains the following new features and enhancements:

- Support for the ServiceNow `Orlando` release

- Support for using display value as a parameter

- Multiple libraries were updated to the latest versions

### Fixed Issues

- None.

### Known Issues

- None.

## 6.5.0

**February 28, 2020**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default)</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

- Support for WS-Security 1.1 was added.

- Support for OAuth 2.0 authentication was added.

### Fixed Issues

- None

### Known Issues

- Metadata does not work with the OAuth 2.0 connection.

- The OAuth dance does not work with Mule 4.1.6. You must use Mule versions 4.1.5 or 4.2.1 and
  later.

## 6.4.1

**November 29, 2019**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.1 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default)</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

- None

### Fixed Issues

- The issue with getting illegal XML characters in the payload when using a Windows operating system
  is fixed.

- The issue with the connector not fetching metadata for the Service and Operation parameters is
  fixed.

## 6.4.0

**October 3, 2019**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default)</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

- Added support for the ServiceNow `New York` release.

## 6.3.0

July 2019

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston and Madrid — Default is Madrid</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

- Now supports the ServiceNow Madrid release.

## 6.2.2

**January 15, 2019**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Fixed Issues

- Fixed error in mapping on response of the connection.

## 6.2.1

**November 9, 2018**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.1.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Fixed Issues

- Fixed thread leakage.

## 6.2.0

**March 14, 2018**

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.0.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

- The ServiceNow connector now supports the ServiceNow Kingston release.

### Fixed Issues

- Fixed the test connectivity.

## 6.1.0

**December 22, 2017**

### Compatibility

The ServiceNow connector 6.0.0 is compatible with:

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.0.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta — Default is Jakarta</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

- Updated to support the ServiceNow Jakarta release.

## 6.0.0

**November 18, 2017**

ServiceNow Connector is available on Mule 4.0. No new updates.

### Compatibility

The ServiceNow connector 6.0.0 is compatible with:

<table><colgroup><col> <col></colgroup><thead><tr><th>Application/Service</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule</p></td><td><p>4.0.0 and later</p></td></tr><tr><td><p>ServiceNow</p></td><td><p>Eureka, Fuji, Geneva, Helsinki, and Istanbul — Default is Istanbul</p></td></tr><tr><td><p>JDK</p></td><td><p>8</p></td></tr></tbody></table>

### Features

This version is compatible with Mule 4.0.0.

## See Also

- [Salesforce Help](https://help.salesforce.com)

- [MuleSoft Services](https://www.mulesoft.com/support-and-services)

- [Known Issues](https://help.salesforce.com/s/issues)