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# Intercom Connector Release Notes

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

Support Category:
[Select](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Agreements/versioning-back-support-policy.pdf)

Anypoint Connector for Intercom (Intercom Connector) synchronizes data and automates business
processes between Google Sheets and third-party applications, either on-premises or in the cloud.

Google Sheets is a real-time spreadsheet tool with powerful functions to help teams efficiently
perform many functions ranging from helping sales teams collaborate on leads or opportunities to
aiding HR teams in collaborating on candidates for interviewing and hiring.

Guide: [Intercom Connector User Guide](https://docs.mulesoft.com/intercom-connector/latest/)

## 1.0.7

**September 4, 2026**

### What’s New

- This release includes general security fixes.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 1.0.6

**August 21, 2026**

### What’s New

- This connector version requires Mule runtime 4.6.22 or later if you’re using Mule 4.6.x, or Mule
  runtime 4.9.9 or later if you’re using Mule 4.9.x. If you prefer not to upgrade your Mule runtime,
  use the connector version released immediately after this one.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><div><div><p>These libraries are upgraded to address reported security vulnerabilities:</p></div><div><ul><li><p>The <code>json</code> library is upgraded to version 20260814.</p></li><li><p>The <code>commons-io</code> library is upgraded to version 2.22.0.</p></li><li><p>The Google Guava library is upgraded to version 33.7.1-jre.</p></li></ul></div></div></td><td><p>W-23441658</p></td></tr></tbody></table>

## 1.0.5

**May 24, 2024**

### What’s New

- This connector is now compatible with Java 17.

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>OpenJDK</p></td><td><p>8, 11, and 17</p></td></tr></tbody></table>

## 1.0.4

**June 16, 2023**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Open JDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue Resolution</th><th>ID</th></tr></thead><tbody><tr><td><p>Update dependencies org.apache.maven.plugins:maven-clean-plugin to v3.2.0, org.apache.maven.plugins:maven-resources-plugin to v3.3.1, com.mulesoft.munit:mtf-tools to v1.1.2, dependency org.json:json from 20201115 to 20230227, dependency org.mule.connectors:mule-http-connector to v1.7.3, dependency org.mule.connectors:mule-objectstore-connector to v1.2.1, dependency org.mule.connectors:mule-file-connector to v1.5.1, dependency org.mule.runtime.plugins:mule-extensions-shade-plugin to v1.0.4</p></td><td><p>W-13464643</p></td></tr></tbody></table>

## 1.0.3

**January 6, 2022**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Open JDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><p>Upgraded library dependencies.</p></td><td><p>CONN-9827</p></td></tr></tbody></table>

## 1.0.2

**December 22, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Open JDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><p>Upgraded library dependencies.</p></td><td><p>CONN-9692</p></td></tr></tbody></table>

## 1.0.1

**December 15, 2021**

### Compatibility

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Open JDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Fixed Issues

<table><colgroup><col> <col></colgroup><thead><tr><th>Issue</th><th>ID</th></tr></thead><tbody><tr><td><p>Upgraded library dependencies.</p></td><td><p>CONN-9550</p></td></tr></tbody></table>

## 1.0.0

**March 9, 2021**

New connector.

### Compatibility

Intercom Connector is compatible with these software versions:

<table><colgroup><col> <col></colgroup><thead><tr><th>Software</th><th>Version</th></tr></thead><tbody><tr><td><p>Mule runtime engine</p></td><td><p>4.2.1 and later</p></td></tr><tr><td><p>Open JDK</p></td><td><p>8 and 11</p></td></tr></tbody></table>

### Features

- Qualify customer leads efficiently by automating a flow where any time a new customer reaches out
  via Intercom’s chat functionality, a new lead or opportunity is created in Salesforce for a sales
  representative follow-up.

- Enhance customer experience by notifying the relevant teams (such as customer support, product)
  via Slack or MS Teams instantly any time a customer reaches out with an issue via Intercom’s chat.

- Keep all your teams in sync with the most recent and relevant information around a customer synced
  across Intercom and your other IT systems via bi-directional sync automation.

## See Also

- [Salesforce Help](https://help.salesforce.com)

- [MuleSoft Services](https://www.mulesoft.com/support-and-services)

- [Known Issues](https://help.salesforce.com/s/issues)