---
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title: Unrecognized partner transaction reported
collection: mulesoft
version: current
locale: en-us
portal_url: https://docs.salesforce.com/mulesoft/current/en-us/partner-manager/latest/ts-unrecognized-partner.md
canonical_url: https://docs.mulesoft.com/partner-manager/latest/ts-unrecognized-partner
source_site: docs.mulesoft.com
content_type: documentation
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description: MuleSoft Documentation Site
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---
---
product: Partner Manager
version: 2.x
is-latest-version: true
---

# `Unrecognized partner` transaction reported

> For the full documentation index, see: https://docs.mulesoft.com/llms.txt

You might occasionally see tracking information such as this in the Activity section of Anypoint
Partner Manager:

```xml
<identifier> from Unrecognized partner
<date> control #
Partner not found for <identifier> with <value>
```

## Causes

This information appears in the Activity section when one of the following occurs:

- Partner Manager cannot identify the sender of the transmission either because the partner is not
  configured in Partner Manager, or because the identifier associated with the partner is not
  configured.

- Partner Manager cannot identify the receiver for the transmission because the identifier
  associated with the receiver is not configured.

- Partner Manager cannot identify both the sender and the receiver of this transmission.

## Solutions

Verify partner and host identifiers.

### Verify Partner’s Identifiers

Verify that your partner has the appropriate identifiers configured as needed to support the
transmission.

1.  From within your Anypoint Partner Manager, Sandbox or Production environment select **Partners**
    <name of your specific partner related to this transmission>.

2.  From the Partners profile, scroll to the Identifiers section and verify that the identifier you
    are looking for is present in the table.

3.  If the desired partner identifier is not present, click **New** and select an identifier type
    from the Type list to uniquely identify your partner.

4.  Provide a value for your identifier (and a qualifier for X12-ISA) and click **Create
    identifier** to save your changes. See [X12 - ISA Identifier Values](https://docs.mulesoft.com/partner-manager/latest/x12-identity-settings) for
    more information about X12-ISA settings.

### Verify Organization (Host) Identifiers

Verify that your organization (the host) has the appropriate identifiers configured as needed to
support the transmission.

1.  From within your Anypoint Partner Manager, Sandbox or Production environment select **Partners**
    <name of your organizations / sub-organizations related to this transmission>.

2.  Within the Host’s profile page, scroll to the Identifiers section and verify that the identifier
    you are looking for is present in the table.

3.  If the desired host identifier is not present, click **New** and select an identifier type from
    the Type list to uniquely identify your partner.

4.  Provide a value for your identifier (and a qualifier for X12-ISA) and click **Create
    identifier** to save your changes. See [X12 - ISA Identifier Values](https://docs.mulesoft.com/partner-manager/latest/x12-identity-settings) for
    more information about X12-ISA settings.